Cisco AlarmTracker Client User Guide Version 2.0 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
C O N T E N T S About This Guide ix Obtaining Documentation ix Audience ix Organization x Conventions xi Other Publications xi Obtaining Documentation xii World Wide Web xii Documentation CD-ROM xii Ordering Documentation xii Documentation Feedback xiii Obtaining Technical Assistance xiii Cisco.
Contents States 1-8 CHAPTER 2 Installing the AlarmTracker Client 2-1 Overview 2-1 MDAC Requirement 2-1 Running the Installation Script 2-2 CHAPTER 3 Getting Started 3-1 Starting AlarmTracker Client 3-1 Connecting to an LGMapper Server 3-1 Connect to LGMapper Servers Dialog 3-1 Connect to LGMapper Server Dialog Controls 3-2 Getting Connection Status 3-6 Dealing With Server Failures 3-7 AlarmTracker Client Views 3-8 Navigating to Different Nodes 3-11 Displaying Alarms 3-11 Managing Alarms 3-12 User Act
Contents CHAPTER 4 AlarmTracker Client Menus 4-1 File Menu 4-1 Edit Menu 4-2 View Menu 4-2 Grid Menu 4-4 Tools Menu 4-5 Summary Statistics 4-5 Filters 4-8 Options 4-10 Alarms Database 4-10 EventsBar 4-13 Display 4-14 Sound 4-15 User Rights 4-15 CHAPTER 5 ToolBar 5-1 CHAPTER 6 StatusBar 6-1 CHAPTER 7 Tree View 7-1 Node State Icon 7-1 Assignment Status Icon 7-3 Display of Unassigned Alarms 7-4 Navigating in the Tree View 7-4 Edit Menu 7-5 Exclude/Include a Node 7-5 Context Menus 7-5 Cisco AlarmTr
Contents CHAPTER 8 Main View 8-1 View Options 8-1 List View 8-3 Icons 8-3 View Styles 8-4 Navigation 8-4 Alarm Details View 8-4 Filtering Alarm Objects 8-5 Controlling the Information Displayed 8-6 Sorting Alarms 8-7 Showing Alarm Details 8-8 Event Details 8-10 The Edit Menu 8-12 Context Menu 8-13 Alarm Bars View 8-14 How the Alarm Objects Are Displayed 8-15 Filtering Alarm Objects 8-17 Changing the Display Attributes 8-17 Getting More Information on an Alarm 8-19 The Edit Menu 8-19 Context Menu 8-19 Eve
Contents Controlling the Information Displayed 8-26 The Edit Menu 8-27 Context Menu 8-28 Ticket ID Finder View 8-29 Entering a Ticket ID 8-30 Controlling the Information Displayed 8-30 The Edit Menu 8-31 Context Menu 8-33 CHAPTER 9 Grid View 9-1 View Modes 9-2 View Styles 9-2 Customizing the View 9-3 CHAPTER 10 EventsBar 10-1 Adding and Removing Tabs 10-2 Controlling the Contents of a Tab 10-2 Showing Alarm Details 10-5 View Menu Options 10-5 Context Menu 10-5 CHAPTER 11 Current Node Bar 11-1 CHA
Contents CHAPTER 13 Performance Tips 13-1 Overview 13-1 Using the EventsBar 13-1 Events List Maximum Size 13-2 Simples in Event Details View 13-3 Alarm Objects History for Displays 13-4 Exit AlarmTracker When You Are Not On the Job 13-5 Select Only the Customers and Products You Need To Monitor 13-5 GLOSSARY INDEX Cisco AlarmTracker Client User Guide viii OL-1501-01
About This Guide Obtaining Documentation The following sections provide sources for obtaining documentation from Cisco Systems. Audience This publication is intended primarily for users of the AlarmTracker Client software. The user should have a general understanding of call center operations.
About This Guide Organization Organization This document describes how to use the AlarmTracker Client application to monitor the status of Alarm objects being logged by the LGMapper servers.This guide contains the following chapters. Chapter Description Chapter 1, “AlarmTracker Client Introduction” Provides an introduction to the AlarmTracker Client application, Alarms, and Nodes.
About This Guide Conventions Chapter Description Chapter 13, “Performance Tips” Contains some tips on optimizing the performance of your AlarmTracker Client application. Glossary Contains terms commonly used in the AlarmTracker Client application. Conventions This manual uses the following conventions. Format Example Boldface type is used for user Click OK. entries, keys, buttons, and folder and submenu names.
About This Guide Obtaining Documentation Obtaining Documentation The following sections provide sources for obtaining documentation from Cisco Systems. World Wide Web You can access the most current Cisco documentation on the World Wide Web at the following sites: • http://www.cisco.com • http://www-china.cisco.com • http://www-europe.cisco.com Documentation CD-ROM Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product.
About This Guide Obtaining Technical Assistance Documentation Feedback If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. You can e-mail your comments to bug-doc@cisco.com.
About This Guide Obtaining Technical Assistance Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco. To access Cisco.com, go to the following website: http://www.cisco.
About This Guide Obtaining Technical Assistance Contacting TAC by Telephone If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.
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C H A P T E R 1 AlarmTracker Client Introduction Overview The AlarmTracker Client application is one subsystem that is part of a larger system deployed at a Technical Assistance Center (TAC) to provide near real-time monitoring of the health and status of a large number of remote customer product systems. The Remote Monitoring Suite, as a whole, is used to provide centralized global technical monitoring and support for multiple customers and products.
Chapter 1 AlarmTracker Client Introduction Overview Figure 1-1 Data flow from multiple remote customer sites to central TAC for logging and monitoring.
Chapter 1 AlarmTracker Client Introduction Overview Figure 1-2 Distributed TAC architecture. AlarmTracker LGMapper 1 AlarmTracker AlarmTracker Listener A LGMapper 2 AlarmTracker LGArchiver Support Center San Jose AlarmTracker LGMapper 1 AlarmTracker AlarmTracker Listener B LGMapper 2 AlarmTracker LGArchiver Support Center Brussels In Figure 1-2, note the use of LGMapper servers at each local TAC (San Jose and Brussels). These servers communicate with Listener via named pipes.
Chapter 1 AlarmTracker Client Introduction Overview Each AlarmTracker client application requires a DCOM connection to an LGMapper server, so the LGMapper server can be thought of as a distributor (and logger) of Listener Events. In addition, server-side filtering can be deployed on LGMapper servers to customize the system to serve a particular TAC's needs. For example, the Brussels support center might support European customers only.
Chapter 1 AlarmTracker Client Introduction Overview Alarms The AlarmTracker Client (AlarmTracker) application primarily deals with the display and management of Alarm objects. Before going on too much farther, it is important to understand what the definition of an Alarm object is. The Event that signals that an object has failed or is unavailable is called an Alarm. This Event raises a condition for the object. The condition might be that a specific object is offline, unavailable, or has failed.
Chapter 1 AlarmTracker Client Introduction Overview Figure 1-3 Sample of Alarm Details dialog showing state transitions of an Alarm object. When an Alarm is raised by a particular Event, an Alarm object is created in the Alarms Database maintained on the LGMapper server.
Chapter 1 AlarmTracker Client Introduction Overview Single-State Alarms Single-state Alarms are Alarms that do not have an associated clear Event associated with them. Thus, the Alarm must be deleted by an AlarmTracker user. This is the only way to clear a single-state Alarm. In fact, by policy, all single-state Alarms must actually be deleted by AlarmTracker users. When an Alarm is deleted, the Listener Base Record object is also deleted as well.
Chapter 1 AlarmTracker Client Introduction Overview Nodes Each node displayed in the Tree View (and in the List Views of the Main View) represents some kind of object (e.g., a customer, a product, a device) and has a parent-child relationship with other nodes. Node Attributes Part of the functionality provided by the LGMapper Server is the mapping of Alarm objects to a specific node and Attribute in this object hierarchy.
Chapter 1 AlarmTracker Client Introduction Overview Table 1-1 State Values in Order of Increasing Severity State Value Unknown -1 Up 0 Application Error 1 Partial Impaired 2 Down 3 Thus, the state for an Attribute is determined by taking the maximum value of the states in the set.
Chapter 1 AlarmTracker Client Introduction Overview • Critical path - The roll up is essentially an OR (or maximum value) of the states of its children and the node state itself. • Functional - All child node states are processed as a group. If all child node states are up, the roll up state is up. If all child node states are down, the roll up state is down. If at least one, but not all child node states are down, the roll up state is partially impaired.
C H A P T E R 2 Installing the AlarmTracker Client Overview Installation of the AlarmTracker Client is very straightforward. It should simply involve running the installation files and starting the Client. AlarmTracker Client uses the SQL Server OLE DB provider to gain direct access to the LGMapper Alarms Database to perform queries to refresh AlarmTracker displays. The SQL Server OLE DB provider is part of the Microsoft Data Access Components (MDAC) re distributable component.
Chapter 2 Installing the AlarmTracker Client Running the Installation Script Note To install MDAC 2.1, you must first copy the mdac_type.exe from the release media to a writable temporary directory and execute it from there. This is a limitation of the installer. In other words, you cannot properly install MDAC directly from the CD or from read-only media. Once this installation is complete (you may have to reboot), you can proceed with the AlarmTracker Client installation.
C H A P T E R 3 Getting Started Starting AlarmTracker Client Starting the AlarmTracker Client is as easy as starting most other Windows applications. The AlarmTracker Client installation procedure creates a Start menu option so one way of starting it is to select the AlarmTracker2 item in the Start menu. The executable name is AlarmTracker.exe, and this file can be found in the bin folder under the installation folder selected during installation.
Chapter 3 Getting Started Connecting to an LGMapper Server Figure 3-1 Connect to LGMapper Servers Dialog This dialog gives you the opportunity to connect to two servers. One of the connections will become the primary or active connection to the server, and the other will become the backup or standby connection. You can enter the name LOCAL (case insensitive) as a pseudonym for the name of your machine if you have a properly installed LGMapper server on your machine.
Chapter 3 Getting Started Connecting to an LGMapper Server Note Not any computer is an allowable choice to select. The server must have a properly registered copy of the LGMapper COM server. If these machines do not, then the connection will fail. If you enter the names of two valid servers, AlarmTracker Client will attempt to make a connection to both of them, but only one connection can be the active one. During connection, an attempt is first made to make the first Server name the active connection.
Chapter 3 Getting Started Connecting to an LGMapper Server Figure 3-2 Connect to LGMapper Servers dialog showing connection status If you revisit the Connect To Servers dialog later in the session, the edit boxes may contain a computer name that is read only. If a successful connection is made to the computer you first entered, it will appear as read only text.
Chapter 3 Getting Started Connecting to an LGMapper Server Note To use AlarmTracker Client, your administrator has to add your account to one of three User Groups on the LGMapper machine. If you are not in one of the User Groups, you may get an Access Denied error message when starting AlarmTracker Client. The group you are in determines the privilege you have when running AlarmTracker Client.
Chapter 3 Getting Started Connecting to an LGMapper Server • passwd is the password for that account. Getting Connection Status Once you have made a connection to a server, you can get status information about it by displaying the Server Properties dialog as shown in Figure 3-3. Figure 3-3 Server Properties Dialog You can display this dialog in one of two ways: 1. Use the File > LGMapper Server Properties 2.
Chapter 3 Getting Started Connecting to an LGMapper Server This dialog shows you information about each server currently connected. For each server, it displays some information about the health and status of the server's operation. The first two items below the Name indicate the status of the server's connection to the Listener server. The Listener Messages Processed field indicates the total number of messages processed since the server started.
Chapter 3 Getting Started AlarmTracker Client Views Table 3-1 Scenario Possible Failure Scenarios Attempted Action Have Active and Standby Connections Active Connection Fails Dialog appears and informs you of progress of making the standby connection the active connection. AlarmTracker Client will also attempt to reconnect the failed active Server as the standby Server every four minutes.
Chapter 3 Getting Started AlarmTracker Client Views Figure 3-4 AlarmTracker Client Showing Available Views AlarmTracker Client is a MS Explorer-like application with a Tree View on the left side that provides navigation and a main view pane on the right side whose contents change as you select different nodes in the Tree View.
Chapter 3 Getting Started AlarmTracker Client Views • Tree View - this View is one of the primary Views of the AlarmTracker Client application. This View shows a hierarchical representation of all nodes known to the system. More details on the Tree View are found in Chapter 7, “Tree View”. • Main View - this View is closely related to the Tree View in that its content will change as you select different Nodes in the Tree View.
Chapter 3 Getting Started Navigating to Different Nodes Navigating to Different Nodes There are a number of ways to navigate to different nodes in AlarmTracker Client, but perhaps the easiest is to select a different node in the Tree View. When the selection is changed in the Tree View, the contents of the Main View are updated to reflect the new node selection. You can always move the parent node by selecting View > View Parent Node or by selecting the View Parent Node Toolbar option icon.
Chapter 3 Getting Started Managing Alarms More information on using the Alarm Details View can be found in Alarm Details View, page 8-4. Managing Alarms User Actions Alarm objects are managed by the different user actions that can be applied to them. The following user actions are allowed on Alarm objects: • Assign - a user can assign an Alarm object which acknowledges that someone at the support center is aware of the condition.
Chapter 3 Getting Started Managing Alarms • Delete - a user can Delete an Alarm object which has the effect of deleting the object from the set of Listener Base Records, and of deleting all Alarm objects associated with that particular Listener object in the Alarms Database. Note that a Delete can only be done to an unassigned Alarm object or to a closed Alarm object. As noted above, some of the user actions cannot be performed depending on the current state of the Alarm object.
Chapter 3 Getting Started Managing Alarms Note An LGArchiver server will not delete the Alarm objects from its Alarms Database. It will mark the Alarm object as closed and will include the Delete Event in the database. By policy, single-state Alarms must be Deleted. They cannot be Cleared. Also by policy, non single-state Alarms can only be Deleted if they are Down and Unassigned or if they are closed.
Chapter 3 Getting Started Managing Alarms highlighting the Alarm object(s) in the view and using an Edit menu option or context menu option to perform the desired user action. Another way to perform a user action is to use the Action button in the Alarm Details dialog (see Showing Alarm Details, page 8-8). When you select one of the user actions described inUser Actions, page 3-12, a user action dialog appears as shown in Figure 3-5.
Chapter 3 Getting Started Managing Alarms Client. No notifications (e.g., e-mail) are sent out to this user or queue. AlarmTracker Client is not intended to replace a trouble ticket management system. If you are performing an operation on a group of Alarm objects, all the objects should be in a compatible state or some error could occur. Also, the Notes, Ticket ID and Assigned To fields will be associated with all selected Alarm objects.
Chapter 3 Getting Started Managing Alarms Avoiding Information Overload At a TAC like Cisco's where well over 100 customers are monitored, Listener Events are being received every second from some remote site. There are a number of settings you can tweak in the AlarmTracker Client user interface that allows you focus on the more important aspects monitoring Alarms - that of detecting and responding to new Alarm objects. Filter Settings The first is creating filter settings that are tailored to your use.
Chapter 3 Getting Started Managing Alarms The View options allow you to control which nodes are displayed. In a typical setting, you can have Grid View display only those customer nodes which unassigned Alarms. A sample of this setting is shown in Figure 3-7. Figure 3-7 Grid View Showing Only Customer Nodes Having Unassigned Alarms In this mode, the view shows those customers with Alarms that have not been acknowledged by any TAC user. These are generally Alarm objects that demand immediate attention.
Chapter 3 Getting Started Managing Alarms Figure 3-8 Grid Options Dialog with Settings for Figure 3-7 When using Grid View, you have the option of docking the view at the top of the Main View (as seen in Figure 3-4), or of floating the dialog on your desktop as a modeless dialog (as seen in Figure 3-7). In the Grid View, you can easily navigate to any customer shown by double clicking on the customer icon. This immediately selects that customer's node in the Tree View, and sets the focus there.
Chapter 3 Getting Started Managing Alarms Figure 3-9 EventsBar tab for a particular customer When you make one of these choices a dialog box appears that allows you to select the node you want to monitor, and a number of check box options that allows you to filter the data that is shown in the tab. A sample of the dialog settings used to create the results shown in Figure 3-9 is shown in Figure 3-10.
Chapter 3 Getting Started Managing Alarms Figure 3-10 Add EventsBar Tab dialog settings for a particular customer Of particular note in this dialog is the check box labeled Include Events for all Child Nodes. It is important to check this box if you want to include the Events not only for the node selected, but for all of its child nodes as well. For more details on how to use the EventsBar, see Chapter 10, “EventsBar”.
Chapter 3 Getting Started Customizing AlarmTracker Client Figure 3-11 Tools > Options - Sound Property Page This dialog allows you to globally enable or disable the playing of audible Alarms, and it allows you control which sounds are played and for which customers. Sounds can be played for new Alarms as well as when Alarms are closed. In addition, you can set up different custom sound files for each customer if desired. More details on how to use this dialog are found in Chapter 12, “Audible Alarms”.
Chapter 3 Getting Started Customizing AlarmTracker Client • The names of the servers you last connected to • The size and position of the main window • The width of the Tree View • The Tree View node currently selected • The type of Main View displayed • The state and type of the Grid View - this includes whether the Grid View was hidden, docked or floating • The number of EventBars tabs along with the filter and format options • The specific columns selected in the Alarm Details View, Obje
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C H A P T E R 4 AlarmTracker Client Menus This chapter describes the contents of the menus displayed by AlarmTracker Client. File Menu The File menu presents some of the standard Windows menu options along with some options specific to the AlarmTracker Client application. The following File menu items are shown: • Connect To LGMapper Servers - this option displays the Connect To Servers dialog described in Connecting to an LGMapper Server, page 3-1.
Chapter 4 AlarmTracker Client Menus Edit Menu Edit Menu The content of the Edit menu varies depending on the type of View currently selected. This menu is described in the context of the View that it applies to. View Menu The View menu allows you to select the visibility state of the various Control Bars, and it allows you to select the type of Main View to display. The View menu contains the following items: • Toolbar - toggles the visibility state of the icon Toolbar.
Chapter 4 AlarmTracker Client Menus View Menu • List - shows the Main View as a list of items. • Details - shows the Main View as a detailed list of items. • Alarm Details - shows the Main View as a detailed list of Alarm objects. • Alarm Bars - shows the Main View as a graphical representation of Alarm objects. • Event Details - shows the Main View as a detailed list of Events. • Object State - shows the current state of all Listener objects for the node selected.
Chapter 4 AlarmTracker Client Menus Grid Menu • Scroll Events - toggles whether or not newly received Events are made visible when they arrive. • View Options - shows a context-sensitive dialog allowing you to customize the View options for the particular View that has focus. For additional details on the Large Icons, Small Icons, List, Details, Alarm Details, Alarm Bars, Event Details, Object State, and Ticket ID Finder options, see Chapter 8, “Main View”.
Chapter 4 AlarmTracker Client Menus Tools Menu • List - shows the Grid View as a list of items. • Details - shows the Grid View as a detailed list of items. • Options - allows you to select options to customize how the Grid View is displayed. These options are discussed in more detail in Chapter 9, “Grid View”. Tools Menu The Tools menu allows you to make selections that affect the overall operation of AlarmTracker Client.
Chapter 4 AlarmTracker Client Menus Tools Menu Figure 4-1 Alarms Summary dialog This dialog shows averages of various statistics for each Customer being monitored. You can select which product to sample on, or select All Products to average the statistics across all products. The averaging interval can also be selected.
Chapter 4 AlarmTracker Client Menus Tools Menu You can also vary the sort order by single clicking on the column headers. You can sort in ascending or descending order by clicking the same column. The sort order is indicated by a small triangle at the right edge of the column header. In the above figure, the display is currently sorted by Customer in ascending order.
Chapter 4 AlarmTracker Client Menus Tools Menu • Simple Events - the average number of Simple Events that have been received for this Customer over the selected averaging interval. Filters Tools > Filters displays a property sheet that allows you to define client-side filter settings to limit the amount of data viewed in your AlarmTracker Client.
Chapter 4 AlarmTracker Client Menus Tools Menu The Customers tab (Figure 4-2) shows the current list of Customers being monitored in the Customers Displayed list box. You can select one or more Customers and use the arrow keys to move them to the Customers Filtered Out list box on the right. To move all the Customers from one side or the other, use the >> or <<. Figure 4-3 Filter Options Dialog - Products Tab The Products tab (Figure 4-3) operates in much the same way.
Chapter 4 AlarmTracker Client Menus Tools Menu If you move any Customers and/or Products from the filtered side to the displayed side (moving items from right to left), your AlarmTracker Client will have to reconnect in order to re-initialize the object hierarchy for those new items. If you do this, the dialog in Figure 4-4 will be shown before the reconnection occurs.
Chapter 4 AlarmTracker Client Menus Tools Menu Figure 4-5 AlarmTracker Options - Alarms Database Tab This property page shows the following properties: • Server - name of the LGMapper server, • Alarms Objects History (hours) - number of hours of cached Alarm object history that the LGMapper to maintains. This value controls the number of closed Alarm objects (records in the database) that the LGMapper maintains.
Chapter 4 AlarmTracker Client Menus Tools Menu associated with an Alarm. This type of suppression is useful for an Alarm that has been excluded for a long time. Such an Alarm could see the object going up and down a large number of times - especially for an object that has been excluded for months. The suppression is done by deleting the oldest Events first, although the first Event (the Event that results in the creation of the Alarm object) is never deleted.
Chapter 4 AlarmTracker Client Menus Tools Menu EventsBar The EventsBar property page has a single setting which allows you to set the maximum number of Listener Events saved in each of the tabbed list controls. A sample of this page is shown in Figure 4-6: Figure 4-6 AlarmTracker Options - EventsBar Tab This setting is performance-related in that its value affects the virtual memory usage of the program. You can set this number to a maximum of 100,000 events.
Chapter 4 AlarmTracker Client Menus Tools Menu Display The Display property page contains options that affect other display-related settings. A sample of this page is shown in Figure 4-7. Figure 4-7 AlarmTracker Options - Display Tab This property page contains the following options: • Show Grid Lines in List Controls - allows you to turn grid lines on or off for all list controls. This is a global setting that affects all list controls in details mode.
Chapter 4 AlarmTracker Client Menus Tools Menu auto-refresh mode, the Main View's content is updated each time an Event comes in that might affect the display. Since the Customers node includes all other nodes under it, almost any incoming Event would result in the display being refreshed. When monitoring large customer sets, this could result in severe performance degradations depending on the Main View selected and other view options.
Chapter 4 AlarmTracker Client Menus Tools Menu Figure 4-8 AlarmTracker Options - User Rights Tab There are three possible values that you can see here: • Read only rights - You do not have privilege to modify Alarm objects. You cannot Assign, Clear, Exclude or Delete Alarm objects. • User rights - You can modify Alarm objects. You can Assign, Clear and Exclude Alarm objects, but you can only Delete single-state Alarm objects.
C H A P T E R 5 ToolBar The Toolbar is shown in Figure 5-1 as the band of buttons just under the main menu bar. These buttons are simply shortcuts to a subset of the menu items available. As you move the mouse over the buttons, tooltips provide a hint as to what the button does. In addition, the StatusBar help text is updated with further hints. Figure 5-1 Toolbar The visibility of the Toolbar can be controlled using View > Toolbar.
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C H A P T E R 6 StatusBar The StatusBar is shown in Figure 6-1. It is band along the bottom of the main window. Figure 6-1 StatusBar General information on the menu option or Toolbar button currently selected is shown on the left side of the StatusBar. On the right side of the StatusBar are two static text windows and two icons. The first text window indicates the number of items contained in the Main View's display.
Chapter 6 StatusBar A tooltip will also appear when you hover over these icons with the mouse. This tooltip displays the Server name along with an indication if it is active or not. The visibility of the StatusBar can be controlled using View > StatusBar.
7 C H A P T E R Tree View The Tree View represents the primary means of navigating through the hierarchy of Nodes. The analogy to the NT Explorer holds here where clicking on a Node effectively selects that Node as the Node to display more information about in the main View. The Tree View shows a hierarchy of Nodes. A small plus sign (+) to the left of an icon means that there are child Nodes underneath that are not yet visible.
Chapter 7 Tree View Node State Icon The State of a Node is actually determined by combining the overall status of all the Alarm objects related to the Node along with any rollup of the State values of the child Nodes contained by the Node. How this information is combined depends on the type of Node being displayed. The following State icons and their meaning are shown here: This icon indicates that the State of the Node is unknown.
Chapter 7 Tree View Assignment Status Icon The other type of overlay indicates an Excluded Node. This overlay is a cyan diagonal line superimposed on the State icon. A Node can be Excluded by selecting Edit > Exclude or by right clicking on a Node and choosing Exclude. When a Node is Excluded, it will continue to process Listener messages, but the State of an Excluded Node will not roll up to its parent. The States of all child Nodes will also be displayed in this way.
Chapter 7 Tree View Display of Unassigned Alarms Display of Unassigned Alarms For Customer nodes, in addition to the name of the Node being displayed in the Tree View, a count of the number of open Alarms which have not been assigned is displayed as a number in parentheses following the name. An Open Alarm is defined as an Alarm object that has been created, but is still in the Down state, or is assigned to a user. Application Errors, Simple Events and Excluded Alarms are not included in the count.
Chapter 7 Tree View Edit Menu Edit Menu Exclude/Include a Node For the Tree View, the only Edit Menu option that is enabled is the Exclude Node/Include Node option. For the Tree View, any Node can be marked as Excluded by selecting Edit > Exclude Node. This has the effect of Excluding the Node selected and all of its child Nodes. The State of each Node will still be maintained, but its icon will have a cyan slash through it as described in Node State Icon, page 7-1.
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C H A P T E R 8 Main View The AlarmTracker Client Main View is tightly coupled with the Tree View in the sense that the information displayed in the Main View is specific to the particular Node selected in the Tree View. In this sense, the operation of AlarmTracker Client is very much like the Windows Explorer. There are a number of view options that allow you to select how you want to view information for the currently selected Node. These are described in the following section.
Chapter 8 Main View View Options • Details - shows the Main View as a detailed list of items. • Alarm Details - shows the Main View as a detailed list of Alarm objects. • Alarm Bars - shows the Main View as a graphical representation of Alarm objects. • Event Details - shows the Main View as a detailed list of Events. • Object State - shows the current state of all Listener objects for the node selected.
Chapter 8 Main View List View List View The List View is very much like the Windows Explorer's main view. This view displays a collection of the Nodes contained by the currently selected Node along with the Attributes of the selected Node. Every Node has a State Attribute and this Attribute is what drives the State icon of the Node itself. Other Attributes are optional and may or may not contribute to the value of State Attribute.
Chapter 8 Main View Alarm Details View View Styles As described earlier, the view styles for the List View include large icons, small icons, list view and details. These styles are very similar to the Windows Explorer styles. The Details selection shows some additional information that is not seen in the other views. This view shows four columns of information: • Name - the name of the Node or Attribute. • State/Value - the State of the Node, or the value of the Attribute.
Chapter 8 Main View Alarm Details View The Alarm Details View contents are displayed in a list control in details mode. A sample of the Alarm Details view is shown in AlarmTracker Client Showing Available Views, page 3-9. The content of the view and the number of columns shown are controlled by options that you can select using a property sheet. Filtering Alarm Objects You can control the types of Alarm objects displayed in this view using View > View Options or the context menu.
Chapter 8 Main View Alarm Details View • Display Application Errors - Checking this box includes Application Errors in the display. Since these are often thought of as lower priority Alarms, you have the option to hide these from the display. • Display Excluded Alarms - Checking this box includes Alarms objects that are currently Excluded in the display. These filter options are also available as Toolbar buttons that appear when the Alarm Details View is the current Main View option.
Chapter 8 Main View Alarm Details View The information on which columns are displayed and the width of the columns is saved in the Registry so that the next time you start AlarmTracker Client, these settings are the initial settings for your display. Sorting Alarms The order in which Alarms are displayed can be controlled by clicking on any of the displayed column headers. Clicking once sorts the column in ascending order and is indicated by superimposing a small triangle pointing up.
Chapter 8 Main View Alarm Details View Showing Alarm Details For any Alarm Object in the view, you can show more details about it by double-clicking the selected object, by choosing Edit > Properties, by selecting the corresponding Toolbar button (shown below), or by selecting Properties from the context menu. This results in a modal dialog box appearing which shows the details of the Alarm Object.
Chapter 8 Main View Alarm Details View This dialog box has a number of features. • The parsed Node name is shown at the top with each Node separated with a backslash (\) character. • The current state of the Alarm Object is shown next both in iconic form and in text form. The meaning of the icons are described in sections 8.1 and 8.2. • The Assigned By field indicates the user name of the person who Assigned or Excluded the object.
Chapter 8 Main View Alarm Details View Thus, when you assign/unassign an object, all other connected clients will see the result of this operation. The result is seen in the form of a Listener event and another State Transition in this dialog. The state of the Alarm Object is also changed. Because of the chain of processing involved in pressing this button, the result may not be seen immediately.
Chapter 8 Main View Alarm Details View Figure 8-4 Event Details Dialog This dialog shows the following fields: • Received Time - this is the time the Event was received at the LGMapper server. • Event Time - this is the time the Event occurred at the customer site, shown relative to the local time zone.
Chapter 8 Main View Alarm Details View There is also a Help button on this page which allows you to see more information on the particular hexadecimal EMS Message ID being displayed. This gives you more information on this particular Listener Event. If the Alarm Detail dialog includes multiple Events in the State Transitions list control, the Previous and Next buttons allow you to navigate to each Event without leaving this dialog.
Chapter 8 Main View Alarm Details View This selection results in a message being sent back to the originating Listener requesting that the object be deleted from the Listener Base Records. If allowed, the request is then broadcast by Listener to the LGMapper Servers and then on to all Clients. The result is that the object is deleted from the Listener Base Records and all Alarm objects associated with the Listener object are deleted from the Alarms Database.
Chapter 8 Main View Alarm Bars View Alarm Bars View The Alarm Bars View is a view similar to the Alarm Details View that displays information about the Alarm objects related to the currently selected Node in a graphical time-oriented manner. It is shown as a set of horizontal bars where each one represents a single Alarm object. Each bar displays the set of State transitions as a different color scheme throughout its duration.
Chapter 8 Main View Alarm Bars View Figure 8-5 Alarm Bars View How the Alarm Objects Are Displayed Each Alarm object is shown as a horizontal bar in the View with a time scale running horizontally across the top of the View. The time scale shows the time of day as hh:mm:ss. For scales that span multiple days, you can see the day by moving the mouse over the ruler. A tooltip will pop up indicating the current day.
Chapter 8 Main View Alarm Bars View earliest Creation Time of the all the Alarms being displayed. The maximum time is slightly greater than the current time. The horizontal scroll bar allows you to move across this time span. Each Alarm bar represents a single Alarm object. The left edge of the bar indicates the time that the Event that signaled the Alarm was received by the LGMapper. All other Events that mark State transitions are shown as different colored sections in the bar.
Chapter 8 Main View Alarm Bars View • Received Time - Time the Event was received by the LGMapper Server. • Event Time - The time the Event occurred at the Customer site (adjusted to local time). • Time in State - The time the Alarm object has been in the State you are hovering over. • State and Assignment Status • Message Text Filtering Alarm Objects The set of filtering options for this View is identical to that of the Alarm Details View.
Chapter 8 Main View Alarm Bars View • Display Application Errors - checking this button includes Application Errors in the display. Since these are often thought of as lower priority Alarms, you have the option to hide these from the display. • Display Excluded Alarms - checking this button displays Alarms objects that are currently Excluded. • Zoom In - Incrementally decreases the visible time window visible in the view each time you click it.
Chapter 8 Main View Alarm Bars View You can also set the filter options using the Filter property page by selecting the View > View Options. Similarly, you can edit the time window values in the Time Window property page. Getting More Information on an Alarm You can double-click on an Alarm object which will present the Alarm Detail dialog as described in Figure 8-3 on page 8-8. Alternatively, you can right click on an Alarm object and select Properties.
Chapter 8 Main View Event Details View Event Details View The Events View is a view that displays a time-ordered list of Listener Events related to the currently selected Node. It is presented as a list control in details mode. The information displayed in the view is controlled by options that you can select using a property sheet. The Events View output is identical to the EventsBar output as described in Chapter 10, “EventsBar”, .
Chapter 8 Main View Event Details View Figure 8-6 Event View Options - Filters Tab The Filters Property Page shows how you can filter the output to include or exclude different types of events. • Display Events for all Child Nodes - Checking this box shows Events for the currently selected Node, and all of its child Nodes. • Display Up Events - Checking this box shows Up Events. If you are mainly interested in seeing only Down Events, you may want to leave this box unchecked.
Chapter 8 Main View Event Details View Note Filtering is based on the state of the Alarm Object not the state of the Alarm Object. It is possible to filter out Excluded events but see them in the Events View if the Alarm Object to which they belong is currently in another state (such as Down) while it was previously excluded. Controlling the Information Displayed The second property page in the View > Options Property Sheet is the Format page as shown in Figure 8-7.
Chapter 8 Main View Event Details View The information on which items are displayed is saved in the Registry so that the next time you start AlarmTracker Client, these settings are the initial settings for your display. Showing Alarm Details You can double click on an Event in the list control and a modal Alarm Details dialog appears that shows you the Alarm Object associated with the Event you selected. This dialog is identical to the one described in Showing Alarm Details, page 8-8.
Chapter 8 Main View Object State View • Display Simple Events - Checking this box includes Simple Events in the display. Simple Events are informational messages that do not have the concept of raise and clear so they are not part of any Alarm Object. • Properties - This menu selection applies to the currently selected Event and has the same effect as double clicking on an Event. This results in the display of the Alarm Details dialog as described in Showing Alarm Details, page 8-8.
Chapter 8 Main View Object State View "up" state. When LGMapper initializes, it reads the full set of Listener Base Records and creates Alarm objects for all Listener objects not in an up state. LGMapper also creates an Alarm object for all Listener objects in the up state, but these Alarm objects are marked as not real Alarms. They can be displayed in the Object State View, but are not displayed in the Alarm Details View since they are not real Alarm objects.
Chapter 8 Main View Object State View • Display Application Errors - Checking this box includes Application Errors in the display. Since these are often thought of as lower priority Alarms, you have the option to hide these from the display. • Display Excluded Alarms - Checking this box includes Alarms objects that are currently Excluded in the display. These filter options are also available as Toolbar buttons that appear when the Object State View is the current Main View option.
Chapter 8 Main View Object State View The information on which columns are displayed and the width of the columns is saved in the Registry so that the next time you start AlarmTracker Client, these settings are the initial settings for your display. The Edit Menu The following Edit menu items are enabled when the Object State View has focus: • Display Alarms for all Child Nodes - checking this menu option displays Alarm objects for the currently selected Node, and all of its child Nodes.
Chapter 8 Main View Object State View The result is that the object is deleted from the Listener Base Records and all Alarm objects associated with the Listener object are deleted from the Alarms Database. By all instances of the object we mean that if the same Alarm has been raised and cleared several times, then by deleting its Base Record, all instances of this Alarm are deleted. You can delete any Alarm Object that is not currently Assigned or Excluded. This includes Alarms that are no longer open.
Chapter 8 Main View Ticket ID Finder View Ticket ID Finder View The Ticket ID Finder View is a list control view that is very similar in format to the Alarm Details View described in Alarm Details View, page 8-4. The primary difference is that it also includes some controls at the top of the view to allow you to select a specific Ticket ID to search for. This view is used to display all Alarm objects associated with a particular Ticket ID.
Chapter 8 Main View Ticket ID Finder View Entering a Ticket ID The Ticket ID is a case-insensitive text field so you can enter arbitrary text. When you click Find, a SQL query is generated that queries the Alarms Database for all Alarm objects whose TicketID field match what you entered. The resulting rowset is displayed in the view. Controlling the Information Displayed You can control the columns displayed in this view via the View > View Options or the context menu option.
Chapter 8 Main View Ticket ID Finder View You can control the width of the columns by dragging the column dividers in the control or by double clicking on the column divider to auto size it. The information on which columns are displayed and the width of the columns is saved in the Registry so that the next time you start AlarmTracker Client, these settings are the initial settings for your display.
Chapter 8 Main View Ticket ID Finder View Depending on the state of the Alarm object and on your User Rights, not all of these menu items will be enabled. Context Menu When you right click on an Alarm Object, a context menu appears with the following menu items: • Assign/Unassign • Exclude/Include • Clear • Delete • Properties • View Options A description of these context menu items is included in The Edit Menu, page 8-12.
C H A P T E R 9 Grid View Grid View is intended to present a high-level overview of the health of the Customer set being monitored. It is presented as a list control similar to the Main View as described in Chapter 10, “EventsBar” with icons indicating the State and overall Assignment Status of each Customer Node. However, unlike the Main View, you cannot drill down into the set of Nodes under the Customer Node. A sample of Grid View when it is floating as a modeless dialog on your desktop is shown below.
Chapter 9 Grid View View Modes In Grid View, you can control which Customer Nodes are visible based on the severity of the problems that exist on the Nodes. This feature allows you to better focus your attention on Customers that might need immediate attention. Double clicking on a Customer Node changes the focus to the associated Tree View Customer Node so that you can drill down further to explore this Node in more detail.
Chapter 9 Grid View Customizing the View In Details style, some additional summary information is shown in the set of columns displayed next to the Customer name: • Open Alarms - the number of open Alarm objects. • Unassigned - the number of unassigned Alarm objects. • Assigned - the number of open assigned Alarm objects • Excluded - the number of open Alarm objects that are Excluded. • App Errors - the number of open Application Errors.
Chapter 9 Grid View Customizing the View In the State section, the Down item is always checked. That means that any Customer that contains at least one Down Alarm object will be shown. You also have the option of including Customers that have only Application Errors, and Customers that are Up. Checking these boxes will increase the number of icons visible in the View. On the Assignment Status side, the Unassigned item is always checked.
C H A P T E R 10 EventsBar The EventsBar is a control bar that is nominally docked at the bottom of the main frame window of the AlarmTracker. It contains none, one, or more tabbed windows that display a series of Listener Events in the same format as those contained in the Events View, described in Event Details View, page 8-20. The purpose of the EventsBar is to allow you to monitor incoming Listener Events and to allow you to select exactly what information you would like to see.
Chapter 10 EventsBar Adding and Removing Tabs When you exit AlarmTracker, all of the information about the EventsBar is saved in the Registry so that the next time you start AlarmTracker, these settings are restored. This includes information about the visibility, docked state and size of the EventsBar, as well as the number of tabs and the content of the tabbed windows.
Chapter 10 EventsBar Controlling the Contents of a Tab Figure 10-1 Events Tab Properties - Filters Tab The Filters property page allows you to specify what Events should be displayed in the tab. • Tab Name - This allows you to specify the name that appears on the tab. • Nodes - This allows you to filter Listener Events. You can select All Nodes in which case all Listener Events will appear in the tab, or you can select Specific Node which allows you to specify which Node you want to filter on.
Chapter 10 EventsBar Controlling the Contents of a Tab • Include Application Errors - When checked, this will result in all Application Errors for the selected Node(s) to appear in the tab output • Include Simple Events - When checked, this will result in all Simple Events for the selected Node(s) to appear in the tab output. • Include Excluded Events - When checked, this will result in all Events for Excluded Alarm objects for the selected Node(s) to appear in the tab output.
Chapter 10 EventsBar Showing Alarm Details Showing Alarm Details You can double click on an Event in the list control or select the Event Properties context menu option when you right click on the Event. A modal Alarm Details dialog appears that shows you the Alarm Object associated with the Event you selected. This dialog is identical to the one described in Showing Alarm Details, page 8-8. Some Events may not have an Alarm Object associated with them.
Chapter 10 EventsBar Context Menu Remove Events Tab - This menu selection allows you to remove the Events Tab window that is currently visible. Events Tab Properties - This menu selection allows you to display and modify the properties of the Events Tab that is currently visible. Jump to Node - This menu option allows you to jump to the Tree View node that is associated with the Alarm object.
C H A P T E R 11 Current Node Bar The Current Node Bar is an optional control bar that attaches to the top of the Main View to display the path to the currently selected node in the Tree View. Use of this option may be useful when the currently selected Tree View node scrolls out of sight. A sample of the Current Node Bar is seen in Figure 3-4 on page 3-9. The visibility of the Current Node Bar is toggled using View > Current Node Bar.
Chapter 11 Current Node Bar Cisco AlarmTracker Client User Guide 11-2 OL-1501-01
C H A P T E R 12 Audible Alarms Overview AlarmTracker has the ability to play sounds when new Alarms are created, and when they are closed. This feature is very customizable and has the following features: • The audible Alarms feature can be turned on or off easily. • You can play an arbitrary WAV file for an audible Alarm. These files can be selected and previewed by the AlarmTracker application. • You can play different sounds for the appearance of a new Alarm and for the closing of an Alarm.
Chapter 12 Audible Alarms Configuring Audible Alarms Figure 12-1 Configuring audible Alarms This property page shows that you can select the default sounds to be played for Alarms. You can use the Browse button which pops up a Windows file browser allowing you to select a new file. This file browser also allows you to preview the sound as well. Toggling the New Alarm or Closed Alarm boxes globally enables or disables the audible Alarms feature.
Chapter 12 Audible Alarms Configuring Audible Alarms In the sample shown above, audible Alarms are enabled for the AALSTN and IN102 Customers only. Since no sound files are shown for the AALSTN Customer, the default sounds will be played for a New Alarm and for a Closed Alarm. For the IN102 Customer, a New Alarm Sound file is indicated so that sound will be played for New Alarms.
Chapter 12 Audible Alarms Configuring Audible Alarms Cisco AlarmTracker Client User Guide 12-4 OL-1501-01
C H A P T E R 13 Performance Tips Overview The AlarmTracker product is a full-featured tool which sorts a large amount of Listener Event data and attempts to present it to the user in an organized way. There are many product options that allow you customize the look and feel of AlarmTracker, and there are many filtering options to allow you to see only what you want to see.
Chapter 13 Performance Tips Events List Maximum Size If this feature is not useful to you, make sure you have no Event Tab windows. You can achieve this with the following steps: 1.Make the EventsBar visible by making sure the View->EventsBar option is checked. 2.Delete all your tab windows by right clicking in each tab and selecting Remove Events Tab from the context menu. 3.
Chapter 13 Performance Tips Events List Maximum Size Figure 13-1 AlarmTracker Options - EventsBar Tab This parameter controls the maximum number of Events that are stored for each list control in an EventsBar tab. Once this maximum is reached, the oldest Events are purged. The factory default is 10,000, but if you use more than one tab, and if your machine doesn't have a lot of memory, you may want to lower this value to 1,000 or so. The recommended value is 1,000.
Chapter 13 Performance Tips Simples in Event Details View Simples in Event Details View If you use the Event Details View, do not check Edit > Display Simple Events unless you really need to. Simple Events represent more than half the volume of Event data that Listener receives. If you don't need to see them, don't ask for them. It takes longer to query the database, longer to send the data across the wire, and longer to fill up the display.
Chapter 13 Performance Tips Alarm Objects History for Displays Figure 13-2 AlarmTracker Options - Display Tab The value allows you to limit the amount of history shown in the Alarms Details View, Event Details View and Alarm Bars View. These views will always show open Alarms, but this setting controls the time history for showing closed Alarms. For example, a value of 24 for the Time in Hours option means that any Alarms in the database whose closed times are less than 24 hours ago will be displayed.
Chapter 13 Performance Tips Exit AlarmTracker When You Are Not On the Job raised and cleared. You would see this as a set of bars that go across horizontally in this view. The more time history you have, the more likely it is that you will be able to see this type of phenomenon. The disadvantage, of course, is that it takes more time to perform each query, more time to transfer the data across the wire to your AlarmTracker client machine, and more time to fill up the display.
Chapter 13 Performance Tips Select Only the Customers and Products You Need To Monitor Figure 13-3 Filter Options - Customers Tab Limiting the customer set or product set will reduce the number of Tree View nodes that need to be maintained and updated, and it reduces the amount of data that LGMapper has to transfer across the wire since it will not have to send messages for filtered Customers and Products.
Chapter 13 Performance Tips Select Only the Customers and Products You Need To Monitor Cisco AlarmTracker Client User Guide 13-8 OL-1501-01
G L O S S A R Y A Active Alarm See Open Alarm. Alarm Object An object that generally indicates some type of failure condition for some component in a monitored system. Typically, an Alarm Object is created by an Event that signals or raises the Alarm. The Alarm Object has a state that consists of the object being raised (down) or cleared (up), and an Assignment Status that indicates what action support personnel is taking in response to the Alarm.
Glossary Alarm States Represents the state of an Alarm object or node. Possible state values in order of increasing severity are: Unknown - The state of the object is unknown. A node object can have this state, but an Alarm object cannot. This is indicated by a dark green question mark. Up - The state is Up. This is indicated by a green circle. Application Error - Indicates an Application Error. This is indicated by a dark blue circle with a white X in it.
Glossary Application Error A single-state Alarm Object that is deemed less serious than other types of Alarm Objects. This usually indicates some kind of configuration error. For example, in the ICM product, unmapped dialed numbers or routing script errors are classified as Application Errors. An Application Error generally does not affect the operational status of the system. An Application Error is indicated by a dark blue circle with a white X in it.
Glossary Assignment Status Represents the status of how the support personnel are responding to the Alarm Object. Possible Assignment Status values in order of increasing severity are: No Alarms - there is no problem with this object. This is indicated by a green check mark. Excluded - this Alarm Object is Excluded. This is indicated by a cyan circle with a horizontal blue bar. Assigned - a support center user is assigned to the Alarm Object. This is shown as a hammer.
Glossary C Closed Alarm An Alarm object that is not open. An Alarm is closed when both its State is up and its Assignment Status is no Alarms. When displayed, a closed Alarm Object is shown with a green State icon and a green check mark to indicate there is no longer a problem for this object. COM Microsoft's Component Object Model. D DCOM Distributed COM. E Event See Listener Event.
Glossary Excluded Alarm An individual Alarm Object that has been marked as Excluded by a user. An Excluded Alarm represents an Alarm that users do not have to pay close attention to. A user may exclude an Alarm if he is aware that the customer is performing maintenance at the site and knows that the Alarm Object may appear many times over some period of time. An Excluded Alarm's State still contributes to it's owner Node's overall State.
Glossary Listener Base Records Each Listener maintains a set of Base Records which represents the current known state of all known Listener objects. These Base Records are maintained both in memory and on disk so that when Listener exits, they are persisted. Listener Event A message sent from the Listener process. Listener Events typically are grouped together to comprise an Alarm Object.
Glossary S Simple Event An Event sent by the Listener that contains informational content. A Simple Event is stateless in that it will never appear as an Alarm Object. A Simple Event is indicated by a blue icon with a white "i" in the middle of it. Single-State Alarm Object An Alarm Object that does not have a clear Event associated with it. A single-state Alarm Object must be cleared manually by a user.
I N D E X Numerics Alarm Details View, Edit Menu 8-12 Alarm Details View, Event Details 8-10 1-hour Averages 4-6 24-hour Averages 4-6 Alarm Details View, Filtering Alarm Objects 8-5 Alarm Details View, Showing Alarm Details 8-8 A Adding and Removing Tabs, EventsBar 10-2 Alarm Bars, Main view options 8-2 Alarm Bars, View menu 4-3 Alarm Bars View 8-14 Alarm Bars View, Changing the Display Attributes 8-17 Alarm Bars View, Context Menu 8-19 Alarm Bars View, Edit Menu 8-19 Alarm Bars View, Filtering Alarm O
Index Assignment Status Icon, Tree View 7-3 Audible Alarms 12-1 Audible Alarms, configuring 12-1 Audible Alarms, using 3-21 Audible Alarms Overview 12-1 audience for this guide ix Controlling the Information Displayed, Ticket ID Finder View 8-30 Current Node Bar 11-1 Current Node Bar, View menu 4-2 Customizing AlarmTracker Client 3-23 Customizing the View, Grid View 9-3 Avoiding Information Overload 3-17 D C Delete 3-13 Changing the Display Attributes, Alarm Bars View 8-17 Delete, user action 3-13 C
Index Event Details, Main view options 8-2 F Event Details, View menu 4-3 Event Details View 8-20 File Menu 4-1 Event Details View, Context Menu 8-24 File menu, Connect To LGMapper Server 4-1 Event Details View, Controlling the Information Displayed 8-22 File menu, Disconnect LGMapper Servers 4-1 Event Details View, Edit Menu 8-23 File menu, LGMapper Server Properties 4-1 Event Details View, Filtering Events 8-20 File menu, Print 4-1 Event Details View, Showing Alarm Details 8-23 File menu, Pr
Index Grid menu, Float 4-4 Large Icons, View menu 4-2 Grid menu, Hide 4-4 Last Day 4-6 Grid menu, Large Icons 4-4 Last Hour 4-6 Grid menu, List 4-5 LGM Administrators 3-5 Grid menu, Options 4-5 LGM Administrators, priveleges 3-5 Grid menu, Small Icons 4-4 LGMapper Server, connection status 3-6 Grid View 9-1 LGMapper Server, failures 3-7 Grid View, Customizing the View 9-3 LGMapper Server, Green Icon 6-1 Grid View, definition 3-10 LGMapper Server, Green Icon with yellow lightening boltthrou
Index Main view options, Alarm Bars 8-2 Object State, View menu 4-3 Main view options, Alarm Details 8-2 Object State View 8-24 Main view options, Details 8-2 Object State View, Context Menu 8-28 Main view options, Event Details 8-2 Object State View, Controlling the Information Displayed 8-26 Main view options, Large Icons 8-1 Main view options, List 8-1 Main view options, Object State 8-2 Main view options, Small Icons 8-1 Main view options, Ticket ID Finder 8-2 Managing Alarms 3-12 Manual Refres
Index Refresh, View menu 4-3 Summary Statistics, Closed Alarms 4-7 Remote Monitoring Suite, features 1-4 Summary Statistics, Closed App Errs 4-7 Summary Statistics, Excluded Alarms 4-7 Summary Statistics, Excluded App Errs 4-7 S Summary Statistics, New Alarms 4-7 Scroll Events, View menu 4-4 Summary Statistics, New App Errs 4-7 Select Only the Customers and Products You Need To Monitor 13-5 Summary Statistics, Open Alarms 4-7 Showing Alarm Details, Event Details View 8-23 Showing Alarm Details, E
Index Tools menu, Summary Statistics 4-5 Using Audible Alarms 3-21 Tools Options, Alarms Database 4-10 Using Grid View 3-17 Tools Options, Display 4-10 Using the EventsBar, Performance Tips 13-1 Tools Options, EventsBar 4-10 Tools Options, Sound 4-10 Tools Options, User Rights 4-10 V Tree View 7-1 View Menu 4-2 Tree View, Assignment Status Icon 7-3 View menu, Alarm Bars 4-3 Tree View, Edit Menu 7-5 View menu, Alarm Details 4-3 Tree View, Node State Icon 7-1 View menu, Current Node Bar 4-2 T
Index View Options, View menu 4-4 View Parent Node 3-11 View Parent Node, View menu 4-3 View Styles, Grid View 9-2 View Styles, List view 8-4 Cisco AlarmTracker Client User Guide IN-8 OL-1501-01
