White Paper

White Paper
© 2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 24 of 26
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For call manager 4.x : Both HTTP/HTTPS and CDR database credentials
CDR database: Is the Microsoft SQL Server CDR database credentials on 4.x versions. HTTP is for
device name correlation.
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For call manager 3.3 : Both the device database and CDR database credentials
The device DB is the Microsoft SQL Server CCM030X database source credentials on 3.3
versions. This is for device name correlation
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HTTPS gets the device type for an endpoint involved in a call from the call manager..
HTTPS is also used to discover the IP address of the CDR source in 5.x systems. This is
shown as CDRM in the UI. The CDR database gets the CDRs and CMRs from 3.x and 4.x
systems. The device database gets the device type for an endpoint from a call manager 3.x.
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For all systems, failure to contact the call manager is immediately indicated by ‘Failure’.
Verify network connectivity and that credentials have not changed on call manager
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If the call manager server whose credentials are being entered does not have a DNS entry
(and vice versa):
◦ You need also to provide the hostname, which is the same as that displayed on the
System->Server page in the call manager Web administration site.
◦ Otherwise the hostname field is optional.
Detailed troubleshooting tips are documented at
http://cisco.com/en/US/products/ps6536/prod_troubleshooting_guides_list.html.
Useful URLs
Cisco.com URLs for Customers and Partners
Product Information
Product Page
http://www.cisco.com/en/US/products/ps6536/prod_literature.html
Release Notes
http://www.cisco.com/en/US/products/ps6536/prod_release_note09186a00807ee746.html
Data Sheet
http://www.cisco.com/en/US/products/ps6536/products_data_sheet0900aecd80580026.html
User Guide
http://www.cisco.com/en/US/products/ps6536/products_user_guide_book09186a00807ee7fb.html
Training
Instructor-led Cisco Unified Operations Manager and Service Monitor (CUOM-SM) 2-day training:
Customer and partners can send an email to
[e-mail].
Evaluation Downloads
For Partners and Customers
Step 1. Go to the Marketplace site at http://www.cisco.com/go/marketplace. Note that you must
log in with a Cisco employee (CEC) or authorized Cisco Partner login and password:
Step 2. Select the Collateral & Subscription Store link.