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Contents

Introduction .....................................................................................................................................3

Voice Impairment Parameters........................................................................................................3

Requirements of a Voice Quality Measurement Product .............................................................. 4

Components of Cisco Unified Communications ........................................................................... 4

Cisco Unified Service Monitor ....................................................................................................... 5

Data Collection and Analysis........................................................................................................ 5

Cisco 1040 Sensor-Based Call Quality—R-Factor: ...................................................................... 5

Cisco Voice Transmission Quality-Based Call Quality—K-Factor .............................................. 11

Scalability ......................................................................................................................................12

Preparing the Server for Service Monitor ................................................................................... 12

Operating System and Server .................................................................................................... 12

Hostname ................................................................................................................................... 13

Verify Locale Settings................................................................................................................. 13

Verify ODBC Driver Manager ..................................................................................................... 13

Browser Version and Flash Plug-in ............................................................................................ 13

NTP ............................................................................................................................................ 13

Connectivity................................................................................................................................ 14

Terminal Server Services ........................................................................................................... 14

Antivirus and Platform Agents .................................................................................................... 14

Check Routing and Firewalls...................................................................................................... 14

Port Availability........................................................................................................................... 14

TFTP Server............................................................................................................................... 15

Cisco Unified Communications Manager Configuration ............................................................. 15

Service Monitor Installation ......................................................................................................... 15

Preinstallation Checks................................................................................................................ 15

Installation Procedures ............................................................................................................... 16

Licensing and Registration the Software .................................................................................... 16

Uninstallation.............................................................................................................................. 16

Failover and Redundancy............................................................................................................. 17

Cisco 1040 Failover Mechanism ................................................................................................ 17

Cisco 1040 Failover Deployment ................................................................................................. 18

Preparing for Failover ................................................................................................................. 18

Setting Up Failover..................................................................................................................... 18

Setting Up Failover in Default Configuration............................................................................... 18

Setting Up Failover for a Specific Sensor ................................................................................... 19

Viewing Failover Status .............................................................................................................. 20

Cisco Voice Transmission Quality Redundancy........................................................................ 20

Backup and Restore......................................................................................................................20

Configuring Low-Volume Schedule and Database Purging...................................................... 21

Troubleshooting............................................................................................................................ 22

Useful URLs Cisco.com URLs for Customers and Partners ..................................................... 24

Product Information .................................................................................................................... 24

Evaluation Downloads................................................................................................................ 24

Patch Download ......................................................................................................................... 25

Miercom Review of Operations Manager and Service Monitor................................................... 25