Technical References

CHAPTER
1-1
Cisco Prime Service Catalog 10.0 Reporting Guide
OL-31037-01
1
Advanced Reporting Data Mart
• Overview, page 1-1
• Reporting Architecture and Components, page 1-4
• Running Reports, page 1-6
• Advanced Reporting Module, page 1-16
• Best Practices for Service Design and Reporting, page 1-36
• Key Performance Indicators (KPIs), page 1-44
• Metrics and Attributes, page 1-34
• Standard Reports Design, page 1-48
• Data Mart Administration, page 1-51
Overview
This chapter describes the Reporting and Advanced Reporting capabilities provided with Service
Catalog.
Service Catalog comes with a dedicated reporting environment for business intelligence. The
environment consists of multiple components, each of which is optimized for a particular task or set of
users. These components are listed below.
• Prebuilt reports are a set of production quality reports which provide an analysis of service,
requisition, and task-level performance.
• Key Performance Indicators (KPIs) are a set of graphs which can be displayed on the application
portal, to allow instant access to data on trends within the system.
• Ad-Hoc Reports allows business users to construct queries based not only on data available in the
standard reports (regarding task, service, and requisition performance) but also on data from fields
in custom-designed dictionaries included in the site's service forms.
• Report Designer allows business users to modify standard reports and to create new reports
incorporating not only requisition, task, or service-related data but the service-form data (individual
dictionaries and fields) that is customized for each service.
• The Custom Java Provider allows the Service Catalog person profile information to be used as a
Cognos namespace. This provides integrated, Single Sign-On access to all reporting tools for all
users registered in Service Catalog, with the reporting privileges assigned to them by the
administrator.