Technical References

1-52
Cisco Prime Service Catalog 10.0 Reporting Guide
OL-31037-01
Chapter 1 Advanced Reporting Data Mart
Data Mart Administration
Service Catalog provides a set of base roles which provide access to reporting capabilities. In addition,
administrators can define custom roles, which incorporate both base roles and custom roles, to facilitate
adding and maintaining users with privileges appropriate to their responsibilities. Each user is able to
access the reporting modules based on the base roles that are either directly assigned to the user or a
group of which the user is a member or organization (via the Organization Designer module) or included
in a custom role which has been assigned to the user/group.
The base roles which provide access to Reporting and Advanced Reporting capabilities are summarized
below:
Role Capabilities Description
Service Operations
Report User
• View Request
Center Reports
• Ability to view the KPI dashboard and run Service
Catalog (Service Performance) reports in the Reporting
module
Advanced
Reporting
–Business Author
• View Request
Center Reports
• Ad-Hoc
Reports
• Ability to view the KPI dashboard and run all reports in
the Reporting module
• Access to the Ad-Hoc Reports section in the Advanced
Reporting module
Advanced
Reporting
–Professional
Author
• View Request
Center Reports
• Ad-Hoc
Reports
• Report
Designer
• Ability to view the KPI dashboard and run all reports in
the Reporting module
• Access to the Ad-Hoc Reports section in the Advanced
Reporting module
• Access to Report Designer in the Advanced Reporting
module
Reporting
Administrator
• View Request
Center Reports
• Ability to view the KPI dashboard and run all reports in
the Reporting module
• Access to the Ad-Hoc Reports section in the Advanced
Reporting module
• Access to Report Designer in the Advanced Reporting
module
• Ability to manipulate the contents of the public folders
using the tools in the Advanced Reporting module
Service Team
Manager
• View Request
Center Reports
• Ability to view the KPI dashboard and run Service
Catalog (Service Performance) reports in the Reporting
module
Service Team
Administrator
• View Request
Center Reports
• Ability to view the KPI dashboard and run Service
Catalog (Service Performance) reports in the Reporting
module