Technical References

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Cisco Prime Service Catalog 10.0 Reporting Guide
OL-31037-01
Chapter 1 Advanced Reporting Data Mart
Standard Reports Design
To exactly duplicate the appearance and behavior of the standard report, the following activities are
required in Report Designer:
• Modify the report title so it is left-justified.
• Include a Search-and-Select Filter for the dictionary on a prompt page.
Request Management
The Request Management folder includes two aging reports, which break down tasks into “buckets”,
based on the number of days late the task is. The buckets are defined as 1–3 days late, 3–7 days late,
1–2 weeks late, and over 2 weeks late. The reports group the late tasks either by queue or by performer.