Technical References

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Cisco Prime Service Catalog 10.0 Reporting Guide
OL-31037-01
Chapter 1 Advanced Reporting Data Mart
Metrics and Attributes
Indicate which KPIs to include by checking the check box to the left of the Report Namein Select Key
Performance Indicators Page. Choose the order (1–4) that the selected KPIs will display in your
dashboard quadrant by using the Order drop-down menu. Click Reset to clear your choices and start
again, or Cancel to exit the popup window without making any changes. Click Save KPI Selection.
Changes are reflected on your Dashboard.
KPIs that measure Service Catalog performance may be specified. If you choose a KPI for a module that
you do not have installed, the legend “No data available” appears rather than a graph.
KPI Administration
The KPI Administration option is available on the Advanced Reporting module to users who have the
role of “Analytics Administrator”. The KPI Administration option allows the administrator to adjust the
appearance or behavior or a KPI. To do so:
Step 1 Choose Advanced Reporting > KPI Administration
Step 2 Select a KPI on the Select Key Performance Indicators Page
Step 3 Once you choose a KPI, its properties appear on the update KPI page
Step 4 The only KPI properties that should be changed are those that define the presentation of the KPI. These
include
• Type – the type of chart; options include line; verticalbar; horizontalbar; pie; and bubble
• Data Color Param 1 through Data Color Param 6 – the colors with which the chart is drawn
Metrics and Attributes
Metrics
Nine metrics are used throughout the reports available in the Standard Reports Package. These are
summarized in the table below and discussed in the following section.
Metric Name Description
Service Volume The total number of service requests, typically within a defined time
period
Service Cost Derived from the price which is configured for a particular service. Price
* Units
Task Volume The total number of Authorization tasks or Delivery Plan tasks
Task Duration Elapsed time, in hours, from start to finish, for an Authorization task or
a Delivery Plan task
Planned Effort Derived from the amount of time configured in the Effort field for a
particular Plan Task; measured in hours
Actual Effort Calculated from the amount of time (Effort Entry) entered by the task
performer for a particular task
Planning Effectiveness Calculated as the percent of tasks which were completed within the
configured amount of effort hours