Technical References

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Cisco Prime Service Catalog 10.0 Reporting Guide
OL-31037-01
Chapter 1 Advanced Reporting Data Mart
Advanced Reporting Module
Queue
The queue dimension describes the queue to which a task was assigned.
Requestor
The requestor dimension describes the person who ordered the service.
The semantics of the query items which comprise this query subject may be modified if custom
mappings to Person attributes have been applied as part of directory integration. The descriptions given
below are the defaults that are expected.
Query Item Description
QueueID ID of the queue to which the task was assigned
QueueName Name of the queue
Queue Status Status of the queue – “Active” or “Inactive”
QueueOUID Identifier of the organizational unit which services the queue
QueueOUName Name of the organizational unit of the queue
Work Phone Work phone of the queue
Email Address Email address of the queue
Query Item Description
RequestorID ID of the person who requested the service
Requestor Full Name Full name of the requestor, in First Name Last Name format
RequestorFirstName First name of the requestor
RequestorLastName Last name of the requestor
Requestor Status Status of the requestor – “Active” or “Inactive”
Work Phone The work phone of the requestor
RequestorOUID Organizational Unit ID of the requestor's home OU
RequestorOUName Name of the requestor's home OU
RequestorBuilding Building number/name in which the requestor is located
RequestorBuildingLevel Building level/floor of the requestor
RequestorOffice Office of the requestor
RequestorCubic Requestor cubicle number
RequestorStreet1 First line of the street address of the requestor
RequestorStreet2 Second line of the street address of the requestor
RequestorCity City in which the requestor is located
RequestorStateProvince State in which the requestor is located
RequestorZip Zip code of the requestor
RequestorCountry Country in which the requestor is located
RequestorLoginName Login name of the requestor
RequestorEmailAddress Email address of the requestor
Req_SupervisorID ID of the supervisor of the requestor