Technical References

1-16
Cisco Prime Service Catalog 10.0 Reporting Guide
OL-31037-01
Chapter 1 Advanced Reporting Data Mart
Advanced Reporting Module
Advanced Reporting Module
The Advanced Reporting module provides the ability to write ad-hoc queries and reports. The module
includes three options:
Groups by Organizational Unit People, Roles &
Groups
Administrative report which lists groups and
shows their Organizational Unit
Groups by People People, Roles &
Groups
Administrative report which lists People and
shows their groups
Organizational Units by Group People, Roles &
Groups
Administrative report on groups and their
organizational units
Organizational Units by People People, Roles &
Groups
Administrative report on people and their
organizational units
Organizational Units by Queues People, Roles &
Groups
Administrative report on queues and their
organizational units
People by Groups People, Roles &
Groups
Administrative report listing people and their
groups
People by Organizational Unit People, Roles &
Groups
Administrative report listing people and their
organizational units
Queues by Organizational Unit People, Roles &
Groups
Administrative report listing queues by
organizational unit
Service Delivery: On-time % by
Performer
Service Delivery
Performance
Effective for evaluating or comparing the
performance of individuals in performing their
work
Service Delivery: On-time % by
Queue
Service Delivery
Performance
Effective for evaluating or comparing the
performance of queues in performing their
work
Service Delivery: On-time % by
Service
Service Delivery
Performance
Effective for evaluating the on-time
performance for services and their related tasks
Service Pricing Details Service Design
Details
Administrative report for managing the pricing
information for services
Service Volume: Request
Activity by Service
Service Volumes &
Activity
Effective for measuring and monitoring total
service request activity within service groups
Service Volume: Request
Activity Details
Service Volumes &
Activity
Effective for investigating or reporting on the
status of individual service delivery
transactions
Service Volume: Request
Activity Summary
Service Volumes &
Activity
Effective for measuring and monitoring total
service request activity within specific
reporting periods
Service Volume: Request Trend
by Service
Service Volumes &
Activity
Effective for measuring and monitoring service
request activity trends by service group and
calendar quarter
Services by Service Team Service Design
Details
Effective for managing expenditures for
services against an established budget
Report Title Folder Description