Technical References

1-3
Cisco Prime Service Catalog 10.0 Reporting Guide
OL-31037-01
Chapter 1 Advanced Reporting Data Mart
Overview
Reporting and Advanced Reporting Modules
The reporting and advanced reporting capabilities are packaged and licensed as two modules which are
available separately.
Reporting
The Reporting module is bundled with a basic Service Catalog license. The Reporting module provides
a set of prebuilt reports on service design, organizational entities, and on transactions (requisitions and
tasks) processed through Service Catalog. This module also provides a set of Key Performance
Indicators (KPIs), charts which can be configured to appear on each user's reporting dashboard. The
following sections discuss capabilities provided by the Reporting module:
• Reporting Architecture and Components
• Running Reports
• Key Performance Indicators (KPIs)
• Metrics and Attributes
• Standard Reports Design
Advanced Reporting
The Advanced Reporting module may be licensed as an add-on to a basic Service Catalog license. The
Advanced Reporting module includes a data mart for Service Catalog, as well as tools for building
simple queries and more complex reports based on data in the data mart.
The following sections discuss capabilities provided by the Advanced Reporting module:
• Advanced Reporting Module
• Best Practices for Service Design and Reporting
• Metrics and Attributes
• Data Mart Administration
Metrics and Attributes,
page 1-34
Describes measures and attributes available in the reporting options
and how to effectively measure service volume delivery and task
delivery performance
Standard Reports Design,
page 1-48
Gives the database design for all tables used to construct standard
reports and KPIs
Data Mart Administration,
page 1-51
Provides additional information on the administration and
configuration of the Service Catalog data mart
Section Description