Troubleshooting Guide

E x pected time to clean is typically less than one minute. I f after ten minutes you have not
received a success message or you receive any other message back please contact the
Cisco T echnical Assistance Center.
N o t e : D o no t r e s t a r t e i t h e r t h e A c t i v e o r S t a nd b y M a na g e r a t t h i s t i m e . Y o u m u s t
f i r s t c o m p l e t e N A C S e r v e r R e p a i r b e f o r e i ni t i a l i z i ng a r e s t a r t .
6. Continue to step 7 if you are running a redundant ( H A) configuration. S k ip to NAC
S erver Cleaning if you only have a single NAC M anager.
7 . S S H to the S tandby NAC M anager.
U se the follow ing command to verify that you are logged into the S tandby NAC
M anager:
/ p e r f i g o / c o m m o n/ b i n/ f o s t a t e . s h
T he command should respond w ith:
M y node is standby, peer node is active
8 . Change directory to /store and use the follow ing commands to start the
CAM S igP atch.sh script on the S tandby NAC M anager from the /store folder as follow s:
c d / s t o r e
. / C A M S i g P a t c h . s h
9 . E x ecuting the above command returns one of the follow ing:
I f the NAC M anager w as not impacted you w ill receive the follow ing message:
" T h i s C A M i s no t a f f e c t e d b y t h e b a d O S f i ng e r p r i nt s i g na t u r e ! "
No other action is req uired for this appliance. P lease continue to check remaining NAC
components.
I f the NAC M anager w as impacted you w ill receive the follow ing message:
“ T h i s C A M i s a f f e c t e d b y t h e b a d O S f i ng e r p r i nt !
D o y o u w a nt t o c o nt i nu e t o c l e a n t h e b a d O S f i ng e r p r i nt o n t h i s C A M ? ( y / n) ? [ y ] ? ”
Note: I f you do not see either message please verify that steps 1-6 in the P reparation
section above completed properly.
10 . E nter ‘ y ’ at the prompt to continue, enter ‘ n’ to abort this procedure.
11. T he console w ill display ‘ C l e a ni ng s u c c e s s f u l l y c o m p l e t e d ’ follow ing ex ecution of
the script and cleanup of the NAC M anager.