Data Sheet

© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 2 of 5
Table 2 lists the continuing features and benefits of the product.
Table 2. Features and Benefits of Cisco MediaSense
Feature
Benefits
Product Baseline Features
●
Audio recording
●
Audio live monitor
●
Audio play
●
The unified network platform performs dual audio stream recording of conversations (that is, it records both
sides of the conversation as separate but correlated entities), facilitating speech analytics.
●
Audio recording is lossless (that is, no data is thrown out), helping ensure that each recording is of the highest
possible quality.
●
Live monitoring allows customer care supervisors to listen to a caller or agent conversation even while the
conversation is being recorded. Note: A separate application is required to control the live monitoring.
●
Audio play functions support straightforward playback of recorded conversations. Note: A separate application
is required to control the search and playback functions.
Video recording
Video play
●
The unified network platform supports single-party video recording (for example, video blogging).
●
Video recording is lossless (that is, no data is thrown out), helping ensure that each recording is of the highest
possible quality, based on the source.
●
Video play functions support straightforward playback of recorded conversations. Note: A separate application
is required to control the search and playback functions.
Open Web 2.0 APIs
●
APIs simplify the development and integration of value-added applications by Cisco partners.
●
APIs are at a high or conceptual level, in effect hiding the complexity of the underlying architecture and
functions and minimizing the need for detailed telephony or recording expertise, thereby allowing Cisco
partners to take advantage of pervasive web developer talent to create speech and video search, playback,
analytics, and live monitoring applications.
Streaming support
●
The solution uses forking (splitting) of the media stream of the conversation, which supports live monitor and
the use of real-time audio and video analytics applications, even during recording.
●
Real-Time Streaming Protocol (RTSP) support provides fast-forward and rewind “seek” capabilities during
playback of recorded media, plus live monitoring support.
Note: Separate applications are required to control the live monitoring, search, and playback functions.
Playback: General
●
Playback of recorded media is supported through multiple methods:
◦ RTSP
◦ HTTP, by direct access to the raw recording (also known as “fast HTTP” access), or by transcoding to
advanced audio coding (AAC) in an MP4 container
Scalability
●
The Cisco MediaSense platform supports up to 1000 simultaneous recording sessions per MediaSense
cluster.
Supported Applications
Third-party applications
●
Third-party applications (for example, for speech or video analytics) taking advantage of the open APIs of the
product are supported through the Cisco Developer Network. For information about supported application
partners, visit the Cisco Developer Network at: http://developer.cisco.com/web/partner/search.
●
A list of Cisco technology partners that have announced products and support for Cisco MediaSense is
available at: http://www.cisco.com/en/US/partner/products/ps11389/products_partner_resources_list.html.
Media Capture
Audio
●
Recordings can be made for the most common uncompressed and compressed audio formats, including G.711
a-law, mu-law, G.722, and G.729a/b.
Video
●
Video recording is supported for MPEG-4 AVC/H.264.
●
Resolution up to and including VGA is supported.
Media Storage and Management
Fibre Channel storage area
network (SAN)
●
Fibre Channel SAN is supported, providing gigabit-level recording speeds over fiber-optic cable and traditional
twisted-pair copper wire.
●
This feature supports extended storage of recordings in a manner consistent with Cisco Data Center solutions.
SAN storage capacity
●
The Cisco MediaSense platform supports SAN storage of up to 60 terabytes.
Media-retention rules
●
Retention policies provide storage for a configurable period, with automated deletion on a rolling basis (for
example, every day all recordings older than a specified number of days are deleted).
●
Operating modes allow you to decide whether to optimize storage for new conversations (“recording priority”)
or preserve existing ones (“retention priority”).
Encoding and export
●
Recorded audio can be transcoded to AAC with an MP4 container, enabling easy export and access by other
applications.