Information Guide
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Product End-of-Life Notice
Product Migration Options
Cisco recommends that customers upgrade to the latest supported version of Cisco ICM software.
Before upgrading, customers should assess the requirements of the new release, which may require upgraded
hardware (memory and CPU) and/or new versions of third-party software, including operating systems and
databases.
Customers with current Software Application Support plus Upgrades/Partner Software Application Support plus
Upgrades (SASU/PSAU) service contracts may order upgrade software media at: https://www.cisco.com/cgi-
bin/Software/FormManager/formgenerator.pl?pid=421&fid=861.
Additionally, Cisco Advanced Services offers a service to perform a pre-upgrade assessment as well as assistance
with the Cisco ICM upgrade process. To contact the Cisco ICM Upgrades Group, send an e-mail message to
icmupgrades@cisco.com.
For more information about Cisco products, please contact your Cisco account manager and/or Cisco Channel
Partner.
For more information about the Cisco End-of-Life Policy, go to:
http://www.cisco.com/en/US/partner/products/prod_end_of_life.html.
To subscribe to receive EOL/EOS information please go to:
http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice.
Printed in USA C51-332787-01 10/09