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Product End-of-Life Notice
End of Sale and End of Life for ICM Enterprise/Hosted and IPCC
Enterprise/Hosted Release 5.0
EOL2526 - Amended
Addendum Date
February 22, 2006
Effective Date
February 22, 2006
Original Bulletin announcement date
June 11, 2004
Original Bulletin information
2526
Cisco announces the end-of-sale and end-of life dates for the Cisco
®
Customer Contact Software
Releases (see the bulleted list below and Tables 1-3, 5). The related end-of-sale and end-of-life events
and product part numbers affected are provided in Tables 1-5. Customers with active service contracts
will continue to receive support from the Cisco Technical Assistance Center (TAC) until the Last Date of
Support for the affected products. Affected products include:
●
Cisco ICM Enterprise/ ICM Hosted / IPCC Enterprise—5.0 (Table 1)
●
Cisco CTI Desktop (Geo DCS) All Releases (Table 2)
●
Cisco CTI Driver for Siebel 6 and 7.0.X—All Releases (Table 2)
●
Cisco CTI JavaClient All Releases (Table 2)
●
Cisco CTI OS 4.7 (Table 2)
●
Cisco Agent Desktop (Hosted and Enterprise only) (Table 2)
●
Cisco E-Mail Manager Option 5.0 (Table 3)
●
Cisco Web Collaboration Option 5.0 (Table 3)
●
Cisco Media Blender, 5.0 (Table 3)
●
Cisco Collaboration Server Dynamic Content Adapter (DCA) 2.01 (Table 3)
End of Sale, End of Software Maintenance, and Last Date of Support information for ICM 4.6.1 and earlier ICM
releases has been previously announced. Please see
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1001/prod_eol_notices_list.html for more details about
end of life schedules for these earlier ICM releases.
Table 1. Cisco ICM Enterprise, ICM Hosted, and IPCC Enterprise
End-of-Sale Product
Part Number
End of Sale Date
End of Software
Maintenance Release
End of New Service
Attachment Date
End of Service
Contract Renewal Date
Last Date of Support
ICM Enterprise/ ICM
Hosted / IPCC
Enterprise-5.0
May 31, 2005 (New
system sales)
February 28, 2006
February 28, 2006
February 28, 2007
February 28, 2008
November 30, 2005
(As of this date users
can no longer
purchase any ICM
software components
for this version)
February 28, 2006
February 28, 2006
February 28, 2007
February 28, 2008

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