Release Note

Enterprise ICM Dedicated Forest/Domain Model
o Enter the Primary and Secondary CTI Server hostnames, which are indicated by:
<primaryhostname> and <backuphostname>
o Enter the Primary and Secondary CTI Server ports, where indicated by <primaryserverport> and
<backupserverport>.
o Save and Close the file.
To start Media Blender:
1. Open the Browser, enter the URL http:\\<media blender hostname>.
2. For the User Name, enter Administrator (with capital A).
3. For the Password, enter <Win2K Admin login password>.
4. Click on the Server Administration link.
5. In the left frame, click on Media Blender > Server > Start > Shutdown.
6. In the right frame, click Start.
7. In the left frame, click Media Blender > Service > Firewall Gateway > Start > Stop.
8. In the right frame, click Start.
Verify that the ICM Processes have no errors:
o CallRouters:
o Router: UP and synchronized with peer
o Ccagent: connected to all configured peripheral gateways
o Rtsvr: feed activated to AW
o Loggers:
o Logger: connected to its respective database and synchronized with peer – MDS is
inservice
o Replication: connected to AW
o CampaignManager: process up on logger and connected to BA Dialer
o Admin Workstation:
o Updateaw: displays “waiting for new work”
o Iseman: listen thread waiting for client connection
o Replication: replication and recovery client connection initialized
o Cms_jserver: cmsnode.exe process is active – event helper message shows CCS and CEM
“up”
o Cmsnode: initialization complete
o Peripheral Gateways:
o Generic (IPCC & VRU) PG
 Mdsproc: inservice
 Pgagent: inservice and active to one side of central controller
 [peripheral] PIMs: disabled on node form – PIM windows do not exist
o MR PG
 Mdsproc: inservice
 Pgagent: inservice and active to one side of central controller
 [peripheral] PIMs: enabled in setup – BA PIM will now be ACTIVE – E-Mail
Manager PIM will be ACTIVE and Media Blender PIM will be ACTIVE
o CTI Server:
o Cg[#]ctisvr: active with configured port number
o CTIOS Server:
o Ctios Server: active with configured port number – driver online
o Ctidriver: active
o BA Dialer:
o BA Dialer: EMT connection established and config received
o Email Manager Core:
o Rules engine process: inbasket authenticated!
o Collaboration Server:
Release 6.0(0) Staging on Windows 2000
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