Developer's Guide

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Cisco Interactive Experience Platform Content Creation Guidelines
Chapter 3 Layouts
Content Zones
Note When designing an application, it is a good practice to place a descriptive title of the application at the
top of the application so the user identifies that application. A bank, for example, can title an application
“Special Offers” so that customers knew what application they were interacting with. Airports can use:
“Plan and Book Your Tip”, “Airport Information”, “To and From the Airport”, and “Shop and Eat”.
The application zone is also used to launch virtual assistance. This topic was covered in Chapter 1
“Content Types”.
If the content is available in multip
le languages, customers can choose the language in which they want
to view the content. New language will remain in effect for a specified period of time (set by the
Administrator) and then the content reverts to the default language.
Services Zone
The services zone contains quick link buttons for the applications that display in the application zone.
Icons for those applications are displayed in the services zone. Examples are icons for Train Schedule,
Trip Planner Map, Route Planner, Virtual Station Agent, Coupons, Remote Expert or Virtual Station
Attendant, etc.
Figure 3-7 Sample Icons for Airports
Figure 3-8 Sample Icons for Mass Transit
Figure 3-9 Sample Icons for Retail Stores
Figure 3-10 Sample Icons for Banking