Developer's Guide

1-8
Cisco Interactive Experience Platform Content Creation Guidelines
Chapter 1 Content Types
Content Types
• Virtual Concierge/Attendant/Receptionist/Greeter: A kiosk with a virtual concierge can be placed at
the entrances to buildings or within lobbies. They can greet customers, answer questions, verify
identities, and help the customers get to where they need to go.
• Virtual Station Agent: A virtual station agent could help passengers find the correct train, answer
questions, and assist with problems.
• Remote expert: Whether for a bank or retail store, a remote expert can answer questions about
products and services.
Figure 1-3 Virtual Concierge at Cisco
Video Feeds
Live video feeds can be displayed on the display. The feeds can be capturing an event, such as a new
store opening, visit by a celebrity, a raffle, lighting a Christmas tree, etc. They could also be capturing
visitor traffic inside or outside a store, station, or terminal. Local or cable news, weather, or sports
channels can also be streamed live to the kiosks.