Developer's Guide

1-7
Cisco Interactive Experience Platform Content Creation Guidelines
Chapter 1 Content Types
Content Types
Figure 1-2 Video Optimization Techniques
Video Collaboration
Video collaboration enables a kiosk user to obtain assistance from a remote service representative via
video chat. This tool utilizes the IEC4600 Series’ rich communications and content sharing features. The
benefits of video collaboration are:
• Assist customers with live two-way video interaction
• Provide expert product information and service that can efficiently scale to support all stores or
stations
• Address customer questions and concerns to improve their experience
• Provide multi-language support
• Reduce staffing needs
Video collaboration can be used a number of ways: