Installation Guide

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Cisco Intelligent Automation for Cloud Installation Guide

OL-29971-02

Appendix A Upgrading From Cisco IAC 4.1 to 4.1.1

Updating Agents

Tip You need to upgrade agents only when upgrading manually. For new installations of Cisco Intelligent

Automation for Cloud 4.1.1, this task is handled using Setup > Configuration Wizard (Day 0).

Step 1 Log into Prime Service Catalog as site administrator.

Step 2 Stop all agents.

Step 3 Choose Service Link > Choose Control Agents.

Step 4 Choose the agent called “REX Set REX Agent Properties.”

Step 5 Choose Outbound Properties.

Step 6 Update the REX username and password.

• Start the agent called “REX Set REX Agent Properties.”

• Open a new browser, log into the service catalog, and go to Service Portal > Setup > System Settings.

• Click Set REX Agent Configuration, enter the username and password for the REX user.

• Click Submit Order.

Step 7 Go to the other browser tab to monitor the status of the Set REX Agent Configuration task launched in

the previous step.

• Choose Service Link from the drop-down menu.

• Click on the View Transactions tab in the menu bar.

• Click on the External Tasks tab in the main window.

• Wait for the Set REX Agent Configuration task to complete.

• Choose Control Agents and start All REX agents.

Step 8 Go back to Service Portal > Setup > System Settings.

• Choose Set Agent Configuration.

• Submit a configuration order for each Agent Type in the drop-down menu (HTTP, NSAPI, DB). See

the help text for instructions and examples. Be sure there are no spaces at the beginning or end of

the copied help text. Unexpected errors may occur as a result of these spaces. This applies only to

DB agent configuration.

Step 9 Go to the other browser tab to monitor the status the NSAPI, HTTP and DB agent configuration tasks

launched in the previous step.

• Choose Service Link from the drop-down menu.

• Click on the View Transactions tab and wait for all Set Agent Configuration task to complete. Here

are two examples:

–

(MS SQL)

example:jdbc:sqlserver://localhost:1433;DatabaseName=RequestCenter;selectMethod

=direct;sendStringParametersAsUnicode=true

–

(Oracle) jdbc:oracle:thin:@localhost:1521:XE

Step 10 Start all agents.