Release Note

Enterprise ICM Dedicated Forest/Domain Model
Several command prompt process windows appear and the installation completes.
Note: DO NOT REBOOT the machine now, you must install the license first.
To install the license:
1. Install FlexLM License
o Go to the URL printed on the front of the CMB Install Media.
o Enter the Product Code from the CD and an e-mail address and you are e-mailed a FlexLM
License File.
o Copy the File into C:\CiscoMB\license.
o Reboot the server
2. Rename the following file:
o From C:\CiscoMB\servlet\Properties\Blender\collaboration.properties
o To C:\CiscoMB\servlet\Properties\Blender\collaboration.properties.old
3. Take the files that were copied in the final step of Collaboration Server Installation and copy as
follows:
o cmb1.properties goes into the C:\CiscoMB\servlet\Properties directory
o collaboration.properties goes into the C:\CiscoMB\servlet\Properties\Blender directory
4. Open the following file with a text editor:
C:\CiscoMB\servlet\Properties\Blender\ACD.ciscocti.properties (these settings vary according to
peripheral types).
[example]
o Uncomment (remove #) “ctistrategy=AgentReserved”
o Comment (insert # in front of line) “phantompool=phamtoms.properties”
o Comment (insert # in front of line) “physicallocationfile=phantomagents.properties”
o Comment (insert # in front of line) “passwordfile=phantompasswords.properties”
o Comment (insert # in front of line) “agentsfile=agentmapping.properties”
o Comment (insert # in front of line) “skilltable=skills.properties”
o Uncomment (remove #) “peripheral.type=IPCC”
o Enter peripheral id of the call manager PG – peripheral.id=5000
o Enter peripheral.hostname= <hostname of CTI Server> icmcuspg1a
o Enter peripheral.hostport=42027
o Enter peripheral.hostname2=icmcuspg1b (be sure to uncomment)
o Enter peipheral.hostport2=43027 (be sure to uncomment)
o Save and close the file.
5. Open the following file with a text editor:
C:\CiscoMB\servlet\Properties\Blender\blender.properties (these settings vary according to
peripheral types).
[example]
o Uncomment “service1=service.fwgw.properties
6. Open the following file with a text editor:
C:\CiscoMB\servlet\Properties\firewallgatewayFG.properties (these setting vary according to
whether or not you have duplex PG’s).
[example]
o Replace <connectionname> (appears throughout) with the name of the connection to Media
Blender that you created on the Collaboration Server during the
Integrate with ICM steps. For
example: cmb1.
Release 6.0(0) Staging on Windows 2000
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