Release Note

ICM Process Testing In The Staging Environment

Test Number:

Test Title:

ICM Process Logs

Test Purpose:

Verify that Process Windows on each Server display no errors.

Test Setup:

All ICM Services start in full Duplex Mode

Procedure:

1. Do a visual check of all process windows on each ICM Server.

2. Never close an ICM Process window, as that stops the process. Minimize all windows

after examination.

Expected Results:

1. Process windows on Loggers show zero errors:

• Each Logger is connected to its respective database

• Each Logger is synchronized with its duplex pair

• There are no “waiting for MDS” messages

Pass:

Fail:

2. Process windows on CallRouters show zero errors:

• Routers are up and Synchronized

• CCAgent indicates <all>/<all> configured PG’s are in service

• NAM only: each CIC Side is connected to each INCRP Side

• CICM only: each INCRP NIC indicates 2 NICR’s online

• Mdsproc is enabled

Pass:

Fail:

3. Process windows on AW’s show zero errors and Updateaw is “waiting for

new work”.

Pass: Fail:

4. Process windows on PG’s show zero errors since PIM’s are disabled at this time.

Pgagent is in service.

Pass: Fail:

Passed: (initial)

Failed: (initial)

Reason for Failure:

Remarks:

Release 6.0(0) Staging on Windows 2000

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