Release Note
Enterprise ICM Dedicated Forest/Domain Model
Figure 2 Enterprise ICM Dedicated Forest/Domain Model-Contact Center Site
Webserver LAN
CUS IPCC Site #1Agent LAN Network xxx.xxx.xxx.xxx Mask xxx.xxx.xxx.xxx
CUS IPCC Site #1 ICM Data LAN Network 172.31.4.32 Mask 255.255.255.224
ICM VISIBLE WAN
To CC Sides A + B
and AW
Call Manager Cluster1
CM A = Publisher
Standalone Server
icmcuscma.cus.icm
172.31.4.37
Call Manager Cluster1
CM B = TFTP Server
w/DHCP Srv
Standalone Server
icmcuscmb.cus.icm
172.31.4.38
Call Manager Cluster1
CM D = Backup CM C
Standalone Server
icmcuscmd.cus.icm
172.31.4.40
(CTI Mgr. for JTAPI to
A Side PG's)
(CTI Mgr. for JTAPI to
B Side PG's)
Call Manager Cluster1
CM C = Active Subscriber
250 Agents
Standalone Server
icmcuscmc.cus.icm
172.31.4.39
PG Crossconnect
Mask 255.255.255.0
PG1A
domain: CUS
FQDN: icmcuspg1a.cus.icm
icmcuspg1a 172.31.4.33
(1) CTI Server CG1
(2) Logical PG's:
PG1 - Generic PG
PIM 1 = Call Manager Periph
PIM 2 = IPIVR Periph
PG2 - MR PG 2A
PIM 1 = Blended Agent Periph
PIM 2 = CMB Periph
PIM 3 = CEM Periph
PG1B
FQDN: icmcuspg1b.cus.icm
domain:CUS
icmcuspg1b 172.31.4.34
icmcuspg1ras1 172.31.4.35
icmcuspg1ras2 172.31.4.36
(1) CTI Server CG1
(2) Logical PG's:
PG1 - Generic PG
PIM 1 = Call Manager Periph
PIM 2 = IPIVR Periph
PG2 - MR PG 2A
PIM 1 = Blended Agent Periph
PIM 2 = CMB Periph
PIM 3 = CEM Periph
100.100.100.1
icmcuspg1ap
100.100.100.2
icmcuspg1aph
100.100.100.3
icmcuspg1bp
100.100.100.4
icmcuspg1bph
PSTN
Collaboration Server
Standalone Server
icmcusccs1
Untilized DNS Servers and zone
prefix used by other Webservers
xx.xx.xx.xx
CRS IP/IVR
Standalone Server
icmcusivr1.cus.icm
172.31.4.41
E-Mail Mgr Server
(Core)
domain: CUS
FQDN: icmcuscem1.cus.icm
172.31.4.43
E-Mail Mgr DB (SQL)
domain: CUS
FQDN: icmcuscemdb1.cus.icm
172.31.4.44
E-Mail Mgr
Agent UI/API/Webview Server
domain: CUS
FQDN: icmcusag1.cus.icm
172.31.4.45
Media Blender
domain: CUS
FQDN: icmcuscmb1.cus.icm
172.31.4.42
Blended Agent Dialer
domain: CUS
FQDN: icmcusba1.cus.icm
172.31.4.46
CTIOS Server
domain: CUS
FQDN: icmcusctios1.cus.icm
172.31.4.47
POP3/SMTP
Standalone Server
xxx.xxx.xxx.xxx
port 25
Collaboration DB (Oracle)
domain: CUS
FQDN: icmcusccsdb1.cus.icm
172.31.4.48
IP Phone CTI-OS Agent
CTI-OS AgentIP Phone
Firewall
Firewall
Internet
E-Mail Mgr
Agent UI/API #2
domain: CUS
FQDN: icmcusag2.cus.icm
172.31.4.49
IP Router/Default Gateway
172.31.4.62
Release 6.0(0) Staging on Windows 2000
1010