Quick Setup Guide

Configuring and Troubleshooting VoIP Monitoring
78 November 2013
Troubleshooting
This section helps you troubleshoot problems with VoIP monitoring and recording that
occur in CAD and Recording Solution.
Identifying the Problem’s Location
Figure 28 displays the major components involved when the live monitoring or
recording features are used in CAD and Recording Solution. Components for all types
of monitoring and recording are shown. The numbered starbursts indicate where a
failure of a component or a configuration error can cause live monitoring or recording
to malfunction or fail.
Refer to Table 9 for possible causes of malfunction or failure at the corresponding
numbered component.
Figure 28. Major components involved with live monitoring and recording
Table 9. Possible causes of failure in monitoring/recording
1
No. Component Issue
1 CAD
supervisor
• Listening to the speakers of the correct computer?