Quick Setup Guide

Configuring and Troubleshooting VoIP Monitoring
54 November 2013
We also find out that
■ Only the agents on the third floor will be monitored.
How many contact center sites are there? 1
Is agent-to-agent recording or monitoring required? Rec: Yes
Mon: No
Do agents with desktops share a network connection with their IP
phone?
Yes
How many agents use soft IP phones on their desktop? 64
Figure 26. Redundant Systems network diagram
Table 7. Redundant Systems questionnaire (cont’d)
Question Answer