Quick Setup Guide

Configuring and Troubleshooting VoIP Monitoring
28 November 2013
Table 3. Packet capture methods supported, by application
Product
*
Client App Agent Type Feature
Capture Method
Desktop Server Unified CM
CAD Agent
Desktop
On-site Monitoring y y y
†
Recording y y n
Remote Monitoring y y y
†
Recording y y n
Mobile Monitoring n y n
Recording n y n
Thin client Monitoring n y y
†
Recording n y n
CAD-BE On-site Monitoring n y y
†
Recording n y n
Remote Monitoring n y y
†
Recording n y n
Mobile Monitoring n y n
Recording n y n
IPPA On-site Monitoring n y y
†
Recording n y n
Remote Monitoring n y y
†
Recording n y n
Recording
Solution
C1 On-site Monitoring n n y
Recording y y y
Remote Monitoring n n y
Recording y y y
Mobile Monitoring n n n
Recording n y n
Thin client Monitoring n n y
Recording n y y
* Only supported application configurations are shown.
† With a supported hard IP phone and VPN hardware or supported version of Cisco IP Communicator soft phone.