Quick Setup Guide

Configuring and Troubleshooting VoIP Monitoring
16 November 2013
Packet Capture Methods
In this section, each packet capture method will be explained in detail. By
understanding the capture methods, it will be easier to understand the various
limitations and supported configurations of the Cisco monitoring and recording
software.
Table 2. Audio stream identification methods
Application Feature Deployment
Identification Method
*
* The Unified CM capture method is not listed in this table, because it is a feature of Unified CM.
Audio streams are captured within Unified CM and not from CAD.
Desktop
Capture
Server
Capture
CAD Monitoring Local
†
† “Local” means that the agent is within the contact center’s LAN/WAN, which also includes the
Unified CM and other system components.
MAC MAC
VPN MAC —
Thin client — MAC
Mobile agent — IP/Port
IPPA — MAC
Recording Local MAC MAC
VPN MAC —
Thin client — MAC
Mobile agent — IP/Port
IPPA — MAC
Recording
Solution
Recording Local MAC IP/Port
Thin client — IP/Port
VPN MAC —
Mobile agent — IP/Port