Manual

About This Guide
Organization
vi
ICM-to-ICM Gateway User Guide for Cisco ICM Enterprise & Hosted Editions Release 7.0(0)
Organization
The manual is divided into the following chapters.
Format Example
Boldface type is used for user
entries, keys, buttons, and folder
and submenu names.
Choose Edit > Find from the ICM
Configure menu bar.
Italic type indicates one of the
following:
• A newly introduced term
• For emphasis
• A generic syntax item that
you must replace with a
specific value
• A title of a publication
• A skill group is a collection of agents
who share similar skills.
• Do not use the numerical naming
convention that is used in the
predefined templates (for example,
persvc01).
• IF (condition, true-value, false-value)
• For more information, see the Cisco
ICM Software Database Schema
Handbook.
An arrow ( > ) indicates an item
from a pull-down menu.
The Save command from the File menu is
referenced as File > Save.
Chapter Description
Chapter 1, “ICM-to-ICM
Gateway Overview”
Provides an overview of ICM-to-ICM Gateway
capabilities, gives examples of possible business
uses, discusses ICM-to-ICM Gateway links and
call flows, and states system requirements.
Chapter 2, “ICM-to-ICM
Gateway Configuration”
Describes the configuration tasks that you need to
perform on the Client ICM and the Server ICM in
order to enable ICM-to-ICM Gateway
functionality.