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4.0 CTI Support for ACD Types

ACD Vendor ACD Model CTI Server Protcol

Support

CTIOS Support

Alcatel 4400 ACD w/CSTA-2 Yes Yes

Aspect Contact Server Yes Yes

Avaya Avaya Communication

Manager driven by Avaya

S8300, S8400, S85xx,

S87xx, and S88xx

Servers

Yes Yes

Cisco IPCC Yes Yes

Ericsson ACP1000 No No

Ericsson MD110 No No

NEC NEAX 2400 IMX Yes No

NEC APEX 7600 No No

NEC AEX 7400

Model 140/160

No No

NEC 2400 IPX No No

Nortel DMS - 100 Yes No

Nortel DMS - 500 Yes No

Nortel SL - 100 No No

Nortel Symposium Yes Yes

Rockwell Galaxy No No

Aspect Spectrum w/ LAN

Transaction Link

Yes Yes

Aspect Spectrum w. X.25

Transaction Link

Yes Yes

Siemens Hicom 300 North America Yes Yes

Siemens Hicom 300 Euro Yes No

Siemens Rolm 9751 CBX No No