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Technical Reference

Cisco Unified Intelligent Contact Management (Unified ICM)

ACD PG Supportability Matrices

Last Updated: 2/17/14

This document lists supported product combinations for the Cisco ICM ACD PG Product sets sorted by the Cisco ICM version. They include:

• Introduction, page -2 • Ericsson, page -7

• ACD Testing, page -2 • NEC, page -7

• Support Indication Key, page -3 • Avaya/Nortel, page -7

• Alcatel, page -3 • Siemens, page -9

• Aspect Call Center w/CMI, page -3 • CTI Support for ACD Types, page -10

• Avaya, page -4

Summary of content (11 pages)

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Technical Reference Cisco Unified Intelligent Contact Management (Unified ICM) ACD PG Supportability Matrices Last Updated: 2/17/14 This document lists supported product combinations for the Cisco ICM ACD PG Product sets sorted by the Cisco ICM version.
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1.0 Introduction Only currently supported versions of ICM are referenced in this document. Contact CBABU Product Management for ACD support on older versions of ICM at ask-ipcc@cisco.com. Important Notes: 1. Major ACD versions not mentioned in this document should be considered unsupported by Cisco. 2. This matrix is updated on a monthly basis. 2.0 ACD Testing CBABU does not test every patch, service pack or maintenance release that each ACD/PBX vendor releases.
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.0 Support Indication Key No "No" is to indicate there is no current support and no future support is planned for this combination. TBD "TBD" indicates that CBABU is considering integration and reviewing the ACD release, however Cisco has not made any decisions to support the version. Planning "Planning" indicates the combination is expected to be supported. However, there is no date or plan committed to as of yet. No date available for release.
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1. ICM will support four digit Application IDs and CCT with Aspect Switch Version 9.3 from 7.5(9) onwards in the 7.5(x) stream and 8.0(2) onwards in the 8.(x) stream. DataInterLink with Application Bridge 6.0 is supported for all versions of ICM. 3.3 Avaya Following notes should be considered while reviewing the supported matrices below. These are caveats and special considerations related to Avaya support. 1.
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3.3.1 Avaya CMS RTA Support Matrix RTA Version ICM 7.0 ICM 7.1 ICM 7.2 ICM 7.5 ICM 8.0 ICM 8.5 ICM 9.0 ICM 10.0 4.1 No No No No No No No No 4.5 No No No No No No No No 4.6.1 No No No No No No No No 4.6.2 No No No No No No No No 4.6.4 No No No No No No No No 4.6.5 No No No No No No No No 4.7.3 No No No No No No No No 4.8.1 No No No No No No No No 5 No No No No No No No No 5.0.5 Yes Yes Yes Yes No No No No 5.0.
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ACM 3.1.0 No No No No No No No No No support due to Avaya regression fix being provided with 3.1.1 ACM 3.1.1.628.7 Patch 11761 Yes (SR3) Yes Yes Yes No No No No Supported with both AES 3.0 & AES 3.1 in CMS environments. No support in CMS-less with AES. ACM 3.1.2 Yes Yes Yes Yes No No No No Only supported in a CMS environment ACM 3.1.3 Yes Yes Yes Yes No No No No Supports both CMS and CMS-Less configurations ACM 3.1.4 Yes Yes Yes Yes No No No No ACM 3.1.
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3.4 Ericsson ACD Version1 ICM 7.0 ICM 7.1 ICM 7.2 ICM 7.5 ICM 8.0 ICM 8.5 ICM 9.0 Notes ACP 1000 ASDP 201 016 No No No No No No No (R1A and R5A recommended) MD110 BC9 App Link 3.0 Yes Yes Yes Yes No No No MD110 BC10 App Link 3.0 (running in CSTA mode) No No No No No No No MD110 BC11 App Link 3.0 No No No No No No No Must be with ADN or ODN Monitoring enabled. (BC version is not concern - App Link version is a concern) 1.
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3.6.1 Avaya Aura Contact Center (AACC), Nortel Contact Center Manager (NCCM) [Formerly Symposium (SCCS)]] AACC/SCCS/ NCCM Version Meridian Succession Version Nortel SEI Lite ICM 7.0 ICM 7.1 ICM 7.2 ICM 7.5 ICM 8.0 ICM 8.5 ICM 9.0 AACC 6.0 CS1000 Succession 7.5 CS1000 Succession 7.0 CS1000 Succession 6.0 Planned No No Yes (7.27 only) Yes Yes Yes1 Yes 5.0 Meridian Option 112 Yes, SU03 with designer patch (NN_SCCS_5.0 _DP_03_S) or SU06 Yes SR1 Yes Yes Yes No No No • HDX SDK R5.
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3.6.3 DMS 100 ACD Version1 ICM 7.0 ICM 7.1 ICM 7.2 ICM 7.5 ICM 8.0 ICM 8.5 ICM 9.
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4.
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