Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30

Hardware and System Software Specification

7BAppendix C - -- Acronyms and Terms

Appendix C - -- Acronyms and Terms

Table C.0-1: Acronyms and Terms

Acronyms or Terms Description

ACD Automatic Call Distributor

AD Active Directory

ATA Internal storage interconnect interface

AW Administration Workstations

BOM The Unified ICM/Unified CC Bill of Materials document that has been renamed to

“Hardware and System Software Specification (Bill of Materials)”.

CAD Cisco Agent Desktop

CCBU Cisco Customer Contact Business Unit

CCM Cisco CallManager

CCS Cisco Collaboration Server

CDA CAD Desktop Administrator

CEM Cisco E-Mail Manager

Central Controller A Unified ICM/Unified CC server configuration that contains the Unified ICM Router

and Unified ICM Logger.

CG CTI Gateway, also known as CTI Server

CICM Customer ICM, a software sever used in Unified ICM/Unified CC Hosted Editions

CIL Client Interface Library

CMB Cisco Media Blender

Common Ground Upgrade Upgrade software in-place on pre-existing hardware, migrating data in-place.

cps Calls per second

CSA Cisco Security Agent

CSD CAD Supervisor Desktop

CTI Computer Telephony Interface

CTI OS Cisco CTI Object Server

CVP Cisco Customer Voice Portal

DCA Dynamic Content Adapter

ECC variables Expanded Call Context (ECC) variables

EDMT Enhanced Database Migration Tool

EE Enterprise Edition

EH Hosted Edition

HDS Historical Database Server

ICM Cisco Intelligent Contact Management Software

IPCC IP Contact Center (renamed to Unified Contact Center)

ISE Internet Script Editor

IVR Interactive Voice Response