Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc. 66
Unified ICM/Unified CC
Server
Operating System Requirements
CICM Logger
AW – Distributor, HDS
with WebView Server
See: AW – Distributor, HDS, and WebView Server
AW – Real Time Client See: AW – Real-Time Client only (Client AW)
WebView Client See: WebView Client and Internet Script Editor
Outbound Option Dialer See: ICM Outbound Option
Go to the following link for Cisco Outbound Option Data Sheet and Cisco Outbound
Option Technical Reference.
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps524/products_data_sheets
_list.html
CTI OS Desktops See: CTI Supported Platforms
CTI OS See: CTI Supported Platforms
Cisco Support Tools See: Cisco Support Tools Server
Table 5-74: Operating System and Database Requirements, Unified SCCE
Unified System CC
Enterprise Server
Microsoft Windows Server 2003
Standard or R2, Service Pack 1 or 2
Microsoft SQL Server 2000 Standard
Service Pack 4
Central Controller +
Agent/IVR Controller
 
Central Controller
 
Agent IVR Controller

N/A
Unified System CC Enterprise supports the AW – Real-Time Distributor, HDS and with co-resident WebView
configuration. For operating system and database requirements of this server, please see
AW – Distributor, HDS, and
WebView Server and AW – Real-Time Distributor, HDS and with co-resident WebView for details.