Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc. 62
The following table provides supplemental information.
Table 5-70: SQL Server Licensing Guide
Node SQL Server Licensing
Model
Note
Central Controllers
LoggerA (or RoggerA) or
Central Controller
(Unified System CCE)
Processor License For dual-processor servers, it is more cost effective
to acquire a processor license for each physical
processor than it is to purchase individual CALs
when the number of users (incl. agents/supervisors)
exceeds approximately 25 or fewer users per
processor for Standard Edition and 75 or fewer users
per processor for Enterprise Edition.
LoggerB (or RoggerB) or
Central Controller
(Unified System CCE)
Server License only LoggerB is used for failover purposes and therefore
does not require a license as long as it has the same
or fewer processors than LoggerA (when per-
processor licensing is used). Where Outbound Option
is deployed, the same stipulations apply.
Router None While the Router node does not host a database it
may act as a client to a remote database using the
dbworker or appgw processes. Customers should
follow vendor guidelines for licensing those remote
database servers.
Distributors
AW Distributor (AWD)
(Primary and/or
Secondary)
Server License plus one
User CAL for each
application administrator
and one Device CAL for
each Client AW
Application administrators can be Script Editor or
Configuration Manager users. Each AW Distributor
should have a Device CAL allocated for each active
Client AW (standby connections do not require a
license).
AW Distributor (AWD) +
Internet Script Editor
Option
Server License plus one
User CAL for each
Internet Script Editor user
AW Distributor (AWD) +
Agent-Reskilling Option
Server License plus one
User CAL for each
Supervisor
AW Distributor (AWD) +
CMS
Server License plus one
Device CAL for each
Multi-channel (CCS or
CEM) server
Unified System CCE
Administration and
Reporting Server
Server License plus one
User CAL for each user,
agent and supervisor
In Unified System CCE, an Administration and
Reporting Server includes the AWD, WebView,
HDS, and Unified CC Web Administration Server
functions.