Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc. 61
The following are SQL Server 2000 licensing options that apply to Cisco Unified ICM/Unified CC Enterprise and
Hosted (Microsoft definition):
Server plus Device (or User) CALs: Under this model, a server license is required for each operating system
environment running an instance of SQL Server, as well as a CAL for each client device (or user) that accesses a
system running SQL Server.
Processor Licensing Model: Under this model, a license is required for each physical processor accessed by an
operating system environment running SQL Server. This License does not require any device or user client access
licenses (CALs).
Service Provider License Agreement (SPLA): The Service Provider License Agreement (SPLA) enables service
providers and ISVs with a hosted offering to license Microsoft products on a monthly basis to provide services and
hosted applications to their end customers.
As they pertain to SQL Server licensing with Unified ICM/Unified CC, users, devices, servers and processors are
defined as the following:
• A user is a person who interacts with the Unified ICM/Unified CC software. Unified ICM/Unified CC
agents
, supervisors, and system and contact center administrators are among such users. The number of
users, as it pertains to SQL Server 2000 licensing, is the cumulative and not the concurrent count.
• A device is client device used by a human user to interact with the Unified ICM/Unified CC software.
The number of client devices, as it pertains to SQL Server 2000 licensing, is the cumulative and not the
concurrent count.
• A server is a type of computer that runs SQL Server 2000. In Unified ICM/Unified CC deployments,
Logger, AW and HDS are examples of components that require SQL Server 2000. For the complete
listing of Unified ICM/Unified CC components that require SQL Server 2000, refer to section “Operating
System and Database requirements” of this document.
• A processor is described as a single physical Central Processing Unit (CPU).
SQL Server 2000 licensing is required for any and all Unified ICM/Unified CC deployments. Customers must
determine the appropriate licensing methods based on the size of the deployment. It is not uncommon for a
contact center environment to have more agent personnel than stations so the most appropriate method of
licensing in this case would be using device CALs versus user CALs. In large installations, the cost of the total
amount of user or device CALs required may surpass the cost of processor licensing so the latter may be the
appropriate licensing method. A processor license for each of the processors on the database servers would be
required.
Note: A license is required for every user of the system regardless of whether the deployment is distributed (for
example, WebView and HDS on separate nodes). For more information, see
http://www.microsoft.com/sql/howtobuy/multiplexing.mspx
In deployment scenarios where Cisco Unified CC Hosted or Unified ICM Hosted is used by service providers,
Microsoft’s Service Provider License Agreement (SPLA) would apply in lieu of other licensing models. Under
SPLA, SQL Server 2000 is licensed on a monthly basis to end customers of the service providers. Service
providers should consult with Microsoft to determine the appropriate licensing model for their SQL Server 2000
deployments.
Cisco Unified ICM or Unified CC (Enterprise and Hosted) customers are encouraged to consult Microsoft
documentation and other resources to determine the licensing that best fits their specific Unified ICM/Unified CC
deployment. In many cases, Unified ICM/Unified CC customers may already have the necessary SQL Server
licenses under an existing agreement with Microsoft. Consult your IT or Legal organization for more information.
Microsoft Licensing terms are subject to change. Customers are ultimately responsible for ensuring their SQL
Server licensing is in compliance with Microsoft’s End User License Agreement (EULA).