Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc. 54
5.8.20 Remote Monitoring Suite (RMS)
RMS is highly scalable and deployed in a number of configurations. Most typically, the LGMapper and LGArchiver
nodes are deployed as co-resident in a single server. The Listener is separately deployed; a fault tolerant duplexed
configuration is supported. Multiple Alarm Tracker client nodes may be served from a single LGMapper/LGArchiver
pair.
Separate physical disks are required in the Listener server, allowing for segregation of o/s and “phone home” customer
database. 2GB memory is required for the small system configuration, and a full 4GB for larger (<25 customer)
systems.
Special consideration must be given to migration of Windows 2000 to Windows Server 2003 RMS-monitored
customers, and of the Listener node itself. Consult the Cisco Remote Monitoring Suite Administration Guide, Release
2.1 for full detail.
Note: RMS is not supported with Unified System CCE deployments.
Table 5-68: Remote Monitoring Suite Servers
Server Class Capacity Type Other requirements and remarks
MCS-20-004-Class
MCS-20-003-Class
MCS-20-002-Class
25 customers RMS Listener
For Modem Bank Use
Multi-port serial adapter and modems (Digi
AccelePort Xp)
Dedicated customer file database drive required.
MCS-30-004-Class
MCS-30-003-Class
MCS-30-002-Class
75 customers
MCS-40-005-Class
MCS-40-003-Class
MCS-40-002-Class
150 customers
MCS-30-004-Class
MCS-30-003-Class
MCS-30-002-Class
10 AlarmTracker
clients
RMS LGMapper
RMS LGArchiver
MCS-40-005-Class
MCS-40-003-Class
MCS-40-002-Class
25 AlarmTracker
clients
GEN-10-005-Class N/A RMS AlarmTracker
Client
ATA/IDE acceptable
Microsoft Windows XP with Service Pack 2