Release Note

ManualsBrandsCisco ManualsCollaboration EndpointsCisco ICM Spectrum Gateway Feature

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30

Hardware and System Software Specification

List of Tables

Table 5-35: Network Interface Requirements, Unified ICM Router Servers ................................................................ 32

Table 5-36: Logger Servers, Unified ICM/CC, New Deployment/Tech. Refresh .......................................................... 33

Table 5-37: Logger Servers, Unified ICM/CC, Common Ground Upgrade ................................................................. 34

Table 5-38: WebView Reporting Data Set .............................................................................................................. 35

Table 5-39: AW, HDS, co-resident WebView Servers, New Deployment/Tech. Refresh ............................................... 37

Table 5-40: AW, HDS, separate WebView Servers, New Deployment/Tech. Refresh ................................................... 38

Table 5-41: AW, HDS, co-resident WebView Servers, Common Ground Upgrade ...................................................... 38

Table 5-42: AW, HDS, separate WebView Servers, Common Ground Upgrade .......................................................... 39

Table 5-43: Dedicated WebView Servers ............................................................................................................... 40

Table 5-44: AW – Real-Time Distributor Servers ................................................................................................... 41

Table 5-45: AW – Real-Time Client Servers (Client AW) ........................................................................................ 41

Table 5-46: WebView Client and Internet Script Editor Servers ............................................................................... 42

Table 5-47: VRU PG Servers – New Deployments / Tech. Refresh ............................................................................ 42

Table 5-48: VRU PG Servers - Common Ground Upgrade ....................................................................................... 42

Table 5-49: Unified CC Gateway Servers ............................................................................................................... 43

Table 5-50: TDM ACD PG Servers, Unified ICME, New Deployments/Tech. Refresh ................................................ 43

Table 5-51: TDM ACD PG Servers, Unified ICME, Common Ground Upgrade ......................................................... 43

Table 5-52: Avaya PG Servers for Large Enterprise Deployments ............................................................................. 44

Table 5-53: TDM ACD PG Hardware and Software Requirements ............................................................................ 44

Table 5-54: SS7 Gateway Servers (Includes AT&T Network Gateway) ...................................................................... 45

Table 5-55: Outbound Option Servers, Unified ICM................................................................................................ 45

Table 5-56: Silent Monitor Service Servers ............................................................................................................ 47

Table 5-57: CTI OS Agent and Supervisor Desktop Servers ..................................................................................... 48

Table 5-58: CTI OS Silent Monitoring Hardware Requirements ............................................................................... 48

Table 5-59: CTI Driver for Siebel Servers .............................................................................................................. 48

Table 5-60: Cisco Data Store Servers .................................................................................................................... 49

Table 5-61: CRM Connector Server ...................................................................................................................... 50

Table 5-62: CRM Connector Adapter for Salesforce.com ......................................................................................... 50

Table 5-63: CRM Connector Adapter for PeopleSoft ............................................................................................... 51

Table 5-64: CRM Connector Adapter for Microsoft CRM 3.0 ................................................................................... 51

Table 5-65: CRM Connector for SAP .................................................................................................................... 51

Table 5-66: CRM Connector Supported Platforms and Requirements ........................................................................ 52

Table 5-67: CAD Agent and Supervisor Desktop Servers ......................................................................................... 53

Table 5-68: Remote Monitoring Suite Servers ........................................................................................................ 54

Table 5-69: Cisco Support Tools Servers ............................................................................................................... 56

Table 5-70: SQL Server Licensing Guide ............................................................................................................... 62

Table 5-71: Microsoft Software Localizations, Unified ICM/CC ............................................................................... 64