Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc. 51
Table 5-63: CRM Connector Adapter for PeopleSoft
*Server Class Type Hardware, software requirements and remarks
MCS-30-004-Class
MCS-40-005-Class
CRM Adapter Server Operating system and other software
See: CRM Connector Supported Platforms
Other hardware Requirements
100/1000 Ethernet port
* The selection of MCS system class should be based on the PeopleSoft server requirements for the given
customer’s required level of performance. For more information on the PeopleSoft CRM visit the
http://www.oracle.com/applications/peoplesoft-enterprise.html web site.
5.8.18.1.5 CRM Connector Adapter for Microsoft CRM 3.0
Microsoft CRM 3.0 adapter is used in conjunction with the CRM Connector Server, which can be a part of the
Unified CC Enterprise solution configuration. This adapter is installed with the Microsoft CRM 3.0 product.
Table 5-64: CRM Connector Adapter for Microsoft CRM 3.0
*Server Class Type Hardware, software requirements and remarks
MCS-30-004-Class
MCS-40-005-Class
CRM Adapter Server Operating system and other software
See: CRM Connector Supported Platforms
Other hardware Requirements
100/1000 Ethernet port
* The selection of the class of MCS system should be based on the Microsoft CRM sever requirements for the
given customers required level of performance. For more information on the Microsoft CRM 3.0 product
visit the
http://www.microsoft.com/dynamics/crm/default.mspx web site.
5.8.18.2 CRM Connector for SAP
The Cisco Unified CRM Connector for SAP integrates the SAP CRM application with Cisco Unified Contact
Center Enterprise; it can be deployed either co-resident with other Unified CC Enterprise solution components or
can be deployed on a standalone system.
The maximum supported Unified CRM Connectors for SAP collocated per PG is 1.
The maximum supported Unified CRM Connectors for SAP on a dedicated server connected to the same PG is 1.
CTI OS Supervisor Desktop should be used for supervisory features. This will require CTI OS Server installed on
the PG.
Table 5-65: CRM Connector for SAP
Server Class * Capacity
(agents)
Call Rate
(calls / sec)
Hardware, software requirements and remarks
MCS-30-004-Class 250 3 Operating system and other software
See: CRM Connector Supported Platforms