Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30

Hardware and System Software Specification

4BSoftware Upgrade Considerations

• System Management

• Siebel Call Canter

• Workflow management

• Communication Management

The following components in the group were disabled

• Communications Configuration Manager

• Communications Inbound Processor

• Communications Inbound Receiver

• Communications Outbound Manager

• Smart Answer Manager

2) No Siebel Scripting involved.

3) No activity records being created.

4) No Siebel Workflows activated.

5.8.17 Cisco Data Store

The Cisco Data Store server must be deployed standalone and cannot be installed on any Unified ICM or Siebel

Communication Server.

Table 5-60: Cisco Data Store Servers

Server Class Capacity

(agents)

Type Other requirements and remarks

MCS-40-003-Class 20,000 CDS for Siebel Maximum 50 CTI Drivers for Siebel can connect

to the CDS Server

See:

CTI Supported Platforms

5.8.18 CRM Connector

For additional CTI compatibility information, please refer to the CTI Compatibility matrix which can be found at:

http://cco/en/US/products/sw/custcosw/ps14/prod_technical_reference_list.html

5.8.18.1 CRM Connector for Salesforce.com, PeopleSoft and Microsoft CRM 3.0

5.8.18.1.1 CRM Connector Server

The CRM Connector server provides the Unified CC Enterprise solution connectivity for CRM Adapters for

the Saleforce.com, PeopleSoft and Microsoft CRM 3.0; it must be deployed on a standalone system. It must

not be co-resident with other Unified CC Enterprise solution components.