Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc. 45
5.8.10 Unified ICM/Unified CC SS7 Network Interface Option
Table 5-54: SS7 Gateway Servers (Includes AT&T Network Gateway)
Server Class Other requirements and remarks
GEN-20-002-Class
GEN-20-003-Class
GEN-20-004-Class
SS7 Card
1 x 4 port Cisco PCI SS7 card(s)
Many server types require an optional riser card/adaptor to support the 3.3V PCI card.
Note that the 5V card has reached EOL (with a last sale date of June 30, 2006).
Note also that a maximum of 3 cards can be installed on the server.
5.8.11 Unified ICM Outbound Option
This section is applicable to Unified ICM Enterprise and Unified ICM Hosted only.
Note that there can be only one instance of Outbound Option per CICM for Unified ICM Hosted.
Table 5-55: Outbound Option Servers, Unified ICM
Server Class Capacity
(Outbound
agents)
Remarks Other requirements and remarks
MCS-30-002-Class 180 Standalone Outbound
Agent Dialer
For Avaya Based Deployments
– Standalone Dialer Required –
1 (or more) x Intel Dialogic board (D/120JCT-L-S,
D/240SC, D/160SC, D/480JCT, D/240PCI-T1,
D/240JCT-T1, D/300PCI-E1, D/300JCT-E1)
Dialogic System Release 6.0 and GlobalCall Protocol
Package 4.2.
See sections below for additional dialer information.
MCS-30-003-Class 255
MCS-30-004-Class 300
MCS-40-002-Class 360
MCS-40-003-Class 510
MCS-40-005-Class 600
MCS-30-002-Class 120 Outbound Agent
Dialer Co-Resident
with TDM ACD PG
(Applicable to
Unified ICM
Enterprise only)
MCS-30-003-Class 170
MCS-30-004-Class 200
MCS-40-002-Class 240
MCS-40-003-Class 340
MCS-40-005-Class 400
Required Dialogic Software
The following Dialogic software must be installed in order to use the Outbound Option Dialer component:
• Intel Dialogic System Release 6.0
• Intel Dialogic GlobalCall Protocol Package 4.2