Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30

Hardware and System Software Specification

4BSoftware Upgrade Considerations

Table 5-52: Avaya PG Servers for Large Enterprise Deployments

Server Class Avaya PG with PG and CTI Server without CTI OS

Capacity

(agents)

BHCA All Events

Clients

Skill Groups Per

Agent

MCS-40-003-Class 2000 60,000 4 10

MCS-40-002-Class 1700 51,000 4 10

MCS-40-002-Class 1200 36,000 4 10

Other TDM ACD PG Requirements

Please see the Cisco Unified ICM Software ACD Supplements and “CISCO ICM ACD PG Supportability Matrices”

for more information on TDM ACD PG configuration options and limits, available at:

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1001/prod_technical_reference_list.html

Table 5-53: TDM ACD PG Hardware and Software Requirements

Hardware, software requirements and remarks

For Redundant PG Installation

+1 x 100/1000 Ethernet port (if Peripheral does not reside on visible LAN)

For Unified ICM Enterprise: Interfacing with TDM ACDs

FOR NORTEL DMS-100 V.24/V.35 INTERFACE

1 x Eiconcard S94 66MHz or Eiconcard S94 V2 (for PCI 2.2) or Eiconcard S94 PCI Express (PCIe)

(See Table 5.28 for Eiconcard specifications)

2 x VHSI V.35 DCE cable (Eicon #300-076)

Eiconcard Connections for Windows Server 2003 and Windows XP software V6R5

FOR ROCKWELL SPECTRUM SERIAL INTERFACE

1 x Eiconcard S94 66MHz or Eiconcard S94 V2 (for PCI 2.2) or Eiconcard S94 PCI Express (PCIe)

(See Table 5.28 for Eiconcard specifications)

1 x 25' DB25 male to DB25 male cable (Alternative Tech EIC007-25)

Synchronous null modem adapter (Belkin A4 A602-16298)

1 x DB25 male to DB9 female null modem cable (Black Box EVMBPC-0025)

Eiconcard Connections for Windows Server 2003 and Windows XP

FOR ROCKWELL SPECTRUM TCP/IP INTERFACE

1 x DB25 male to DB9 female null modem cable (Black Box EVMBPC-0025)

FOR SIEMENS ROLM 9751 INTERFACE

1 x Digi AccelePort Xp 2, 4, or 8-port adapter

Cables for above terminating in DTE 232 male connector

FOR NEC NEAX 2400/7400 INTERFACE

1 x CTI Dongle (NEC part)

Refer to Unified ICM/Unified CC Hardware and Software Requirements for information on PG server selection based

on system capacity for different Unified ICM/Unified CC product editions.