Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc. 43
5.8.8 Unified Contact Center Gateway
Unified CC Gateway enables a parent/child deployment model; the parent is Unified ICME and the child can be
Unified CCE, Unified System CCE, and Unified CC Express.
Table 5-49: Unified CC Gateway Servers
Server Class Capacity
(agents)
Other requirements and remarks
MCS-30-003-Class 450 -
MCS-40-003-Class 2000 Total number of agents is applicable to one
or more Unified System CCEs.
5.8.9 TDM ACD Peripheral Gateway (PG)
The following information is applicable to Unified ICM Enterprise and Unified ICM Hosted only.
Note: Agent Capacity is decreased by 25% when CTI OS Security is enabled.
Table 5-50: TDM ACD PG Servers, Unified ICME, New Deployments/Tech. Refresh
Server Class Capacity (agents)
TDM ACD PG
with MR PG, Dialer
(with outbound
option agents only)
TDM ACD PG
with CTI OS
TDM ACD PG
without other
options
MCS-30-004-Class 100 250 1000
MCS-40-005-Class 200 1000 1000+
Table 5-51: TDM ACD PG Servers, Unified ICME, Common Ground Upgrade
Server Class Capacity (agents)
TDM ACD PG
with MR PG, Dialer
(For outbound
option agents only)
TDM ACD PG
with CTI OS
TDM ACD PG
without other
options
MCS-30-002-Class 60 150 600
MCS-30-003-Class 85 213 850
MCS-40-002-Class 120 600 600+
MCS-40-003-Class 170 850 850+