Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30

Hardware and System Software Specification

List of Tables

Table 1-1: Updates Made for July 2008 Republication ............................................................................................... 2

Table 5-1: Configuration Limits and Scalability Constraints, Unified ICM, Unified CC .............................................. 13

Table 5-2: Operating Conditions, Unified ICM, Unified CC ..................................................................................... 15

Table 5-3: Agent PG Configuration Options with CTI OS, Unified CCE ................................................................... 17

Table 5-4: Agent PG Configuration Options with Cisco Agent Desktop, Unified CCE................................................. 17

Table 5-5: Progger Servers, Unified CCE, New Deployment/Tech Refresh ................................................................. 18

Table 5-6: Rogger Servers, Unified CCE, New Deployment/Tech Refresh.................................................................. 19

Table 5-7: Router/Logger Servers, Unified CCE, New Deployment/Tech Refresh ....................................................... 19

Table 5-8: Agent PG Servers, Unified CCE, New Deployment/Tech Refresh .............................................................. 19

Table 5-9: Progger Servers, Unified CCE, Common Ground Upgrade ....................................................................... 20

Table 5-10: Rogger Servers, Unified CCE, Common Ground Upgrade ...................................................................... 20

Table 5-11: Standalone Router/Logger Servers, Unified CCE, Common Ground Upgrade ........................................... 21

Table 5-12: Agent PG Servers, Unified CCE, Common Ground Upgrade................................................................... 21

Table 5-13: Remote Silent Monitoring, Basic Environment, Unified CCE, Unified CCH ............................................. 22

Table 5-14: Remote Silent Monitoring, Enhanced Environment, Unified CCE, Unified CCH ....................................... 22

Table 5-15: Central Controller + Agent/IVR Controller Servers, Unified SCCE, up to 450 Agents ............................... 23

Table 5-16: Central Controller, Agent/IVR Controller Servers, Unified SCCE, up to 2000 Agents ................................ 23

Table 5-17: Central Controller, Agent/IVR Controller Disk Configuration, Unified SCCE .......................................... 24

Table 5-18: Administration and Reporting Server Disk Configuration, Unifed SCCE .................................................. 24

Table 5-19: Rogger Servers, Unified ICME, New Deployment/Tech. Refresh ............................................................. 25

Table 5-20: Standalone Router/Logger Servers, Unified ICME, New Deployment/Tech. Refresh .................................. 25

Table 5-21: MR PG Servers (Standalone), Unified ICME, New Deployment/Tech. Refresh.......................................... 26

Table 5-22: Rogger Servers, Unified ICME, Common Ground Upgrade .................................................................... 26

Table 5-23: Standalone Router/Logger, Unified ICME, Common Ground Upgrade ..................................................... 26

Table 5-24: Logger with Other Generic Hardware, Unified ICME, Common Ground Upgrade ..................................... 27

Table 5-25: MR PG (Standalone) Servers, Unified ICME, Common Ground Upgrade ................................................. 27

Table 5-26: CTI OS Servers, Unified ICME, Common Ground Upgrade.................................................................... 27

Table 5-27: NAM Rogger Servers, Unified CCH .................................................................................................... 28

Table 5-28: CICM Router/Logger Servers, Unified CCH, New Deployment/Tech. Refresh........................................... 28

Table 5-29: CICM Router/Logger Servers, Unified CCH, Common Ground Upgrade .................................................. 28

Table 5-30: Multi-Instance Agent PG with CTI OS Servers, Unified CCH ................................................................. 28

Table 5-31: Hardware Requirements, Unified CC Management Portal ....................................................................... 29

Table 5-32: Physical Drive Layout, Unified CC Management Portal.......................................................................... 29

Table 5-33: NAM Router and NAM Logger Servers, Unified ICMH ......................................................................... 31

Table 5-34: CICM Router and CICM Logger Servers, Unified ICMH ........................................................................ 31