Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc. 41
5.8.4 AW - -- Real-Time Distributor
• Internet Script Editor (ISE) Optional
• Without HDS
Table 5-44: AW – Real-Time Distributor Servers
Server Class Capacity
(Client AWs and/or ISE
users)
Other requirements and remarks
MCS-10-002-Class
MCS-10-003-Class
MCS-10-004-Class
10
IIS 6.0 (Required for Internet Script Editor)
Other hardware requirements
Graphics card capable of 1024 x 768 x 64K color or better
17" or larger display
MCS-20-002-Class
MCS-20-003-Class
MCS-20-004-Class
25
MCS-30-002-Class
MCS-30-003-Class
MCS-30-004-Class
50
Note: The Script Editor or ISE user is assumed to be monitoring Unified ICM or Unified CC scripts in real-time. The
default settings on the server only allow for 10 users to simultaneously reload configuration at the client.
5.8.5 AW - -- Real-Time Client only (Client AW)
As an option, you can install the Cisco Support Tools Server on the AW – Real time Client machine.
Table 5-45: AW – Real-Time Client Servers (Client AW)
Server Class Hardware, software requirements and remarks
MCS-10-002-Class
MCS-10-003-Class
MCS-10-004-Class
Other hardware Requirements
ATA/IDE acceptable
RAID 1 recommended for Cisco Support Tools Server
Graphics card capable of 1024 x 768 x 64K color or better
17" or larger display
Operating system and other software
Microsoft Windows Server 2003 or R2, Service Pack 1 or Service Pack 2
Microsoft Windows XP Professional, Service Pack 2
5.8.6 WebView Client and Internet Script Editor
The WebView client is a desktop or laptop from which a user can access the WebView Server via the Internet
Explorer web browser. A user can optionally purchase Sybase InfoMaker to create custom templates to deploy onto