Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30
Hardware and System Software Specification
Contents
©2010 Cisco Systems, Inc.
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5.8.11 Unified ICM Outbound Option.............................................................................................................. 45
5.8.12 CTI OS Server ...................................................................................................................................... 46
5.8.13 Silent Monitor Service for CTI OS ........................................................................................................ 46
5.8.14 Citrix MetaFrame Presentation Server 4.0 ........................................................................................... 47
5.8.15 CTI OS Agent and Supervisor Desktops ................................................................................................ 48
5.8.16 CTI Driver for Siebel ............................................................................................................................ 48
5.8.17 Cisco Data Store................................................................................................................................... 49
5.8.18 CRM Connector .................................................................................................................................... 49
5.8.18.1 CRM Connector for Salesforce.com, PeopleSoft and Microsoft CRM 3.0.......................................................... 49
5.8.18.2 CRM Connector for SAP .................................................................................................................................. 51
5.8.18.3 CRM Connector Supported Platforms ............................................................................................................... 52
5.8.19 CAD Agent and Supervisor Desktops .................................................................................................... 53
5.8.20 Remote Monitoring Suite (RMS) ........................................................................................................... 54
5.8.21 Cisco Collaboration Server (CCS) ........................................................................................................ 55
5.8.22 Cisco Media Blender (CMB) for Web Collaboration Option ................................................................. 55
5.8.23 Cisco Unified Web Interaction Manager (WIM) .................................................................................... 55
5.8.24 Dynamic Content Adapter (DCA) for Web Collaboration Option .......................................................... 55
5.8.25 Cisco E-Mail Manager (CEM) Option .................................................................................................. 55
5.8.26 Cisco Unified E-mail Interaction Manager (EIM) ................................................................................. 55
5.8.27 Cisco Support Tools Server ................................................................................................................... 56
5.8.28 Cisco Support Tools Node Agent ........................................................................................................... 56
5.9 UNIFIED ICM/UNIFIED CONTACT CENTER SYSTEM SOFTWARE REQUIREMENTS ................................................. 57
5.9.1 Microsoft Windows Server 2003 ................................................................................................................ 57
5.9.2 Microsoft SQL 2000 Server ....................................................................................................................... 59
5.9.3 Licensing Requirements............................................................................................................................. 60
5.9.3.1 Windows Server 2003 Licensing ....................................................................................................................... 60
5.9.3.2 SQL Server 2000 Licensing .............................................................................................................................. 60
5.9.4 Microsoft Software Localizations .............................................................................................................. 64
5.9.5 Operating System and Database Requirements .......................................................................................... 65
5.9.6 CTI Supported Platforms ........................................................................................................................... 67
5.9.7 Supported Third Party Software ................................................................................................................ 69
5.9.8 Cisco Security Agent (CSA) ....................................................................................................................... 69
5.9.9 Server Virtualization ................................................................................................................................. 70
5.9.10 Unified Contact Center Management Portal Software Requirements .................................................... 70
APPENDIX A – SERVER CLASSES ............................................................................................................................ 72
APPENDIX B – RAID CONFIGURATION REQUIREMENTS ................................................................................. 76
APPENDIX C – ACRONYMS AND TERMS ............................................................................................................... 77