Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30

Hardware and System Software Specification

4BSoftware Upgrade Considerations

5.7 Unified ICM Hosted Hardware Requirements

This section assists you in selecting hardware servers for ICM Hosted,

For clarity, only MCS family processors are specified below for the NAM and CICM Router nodes. Where non-MCS

hardware is deployed (or being purchased), the equivalent type / number of processors (including speed), available

memory (RAM), disk (capacity and controller architecture), and overall server capacity profile must meet or exceed that

of the corresponding MCS model. Refer to

covering new deployments and technology

refresh as well as common ground upgrade. (These are minimum requirements.)

Appendix A – Server Classes for full server class explanatory detail.

Table 5-33: NAM Router and NAM Logger Servers, Unified ICMH

Server Class Capacity

(cps)

Other Requirements

NAM Router NAM Logger

MCS-40-002-Class GEN-50-002-Class 180

NAM Routers requires the addition of a 3

Network Interface

Card for connecting to a Signaling Access Network. Refer to

the “Setup and Configuration Guide for Cisco Unified ICM

Hosted “.

MCS-40-003-Class GEN-50-003-Class 255

MCS-40-003-Class GEN-50-005-Class 300

Table 5-34: CICM Router and CICM Logger Servers, Unified ICMH

Server Class Capacity (agents)

CICM Router CICM Logger BHCA Agents

MCS-40-002-Class GEN-50-002-Class

216,000 7200

129,600 12960

86,400 17280

MCS-40-003-Class GEN-50-003-Class

306,000 10200

183,600 18360

122,400 24480

MCS-40-003-Class GEN-50-005-Class

360,000 12000

216,000 21600

144,000 28800

Note: A quad processor class server should be substituted for the CICM Router server where greater than ten (10)

customer instances are deployed.

The Multiple-NAM deployment model, which provides for NAM pair redundancy for high availability and increased scalability, is

outside the scope of this document. Consult Cisco directly for capacity and sizing consultation with Multiple-NAM configurations.