Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30

Hardware and System Software Specification

4BSoftware Upgrade Considerations

5.5 Unified ICM Enterprise Hardware Requirements

This section assists you in selecting hardware servers for Unified ICM Enterprise, including new deployments and

technology refresh as well as common ground upgrade.

5.5.1 Note on Agent Capacity

Agent capacity numbers are based on the assumption that 'Enable agent reporting' is unchecked on the Agent

Distribution tab for the PG configuration (which is the default). When 'Enable agent reporting' is checked, agent

capacity numbers for central controller servers are virtually identical to Unified Contact Center Enterprise – the

Progger and Standalone Router/Logger capacity tables in section 5.3.2 (New Deployments and Technology Refresh)

and section 5.3.3 (Common Ground Upgrade) are applicable instead of those that follow.

5.5.2 New Deployments and Technology Refresh

Table 5-19: Rogger Servers, Unified ICME, New Deployment/Tech. Refresh

Server Class Capacity

(agents)

MCS-40-005-Class 2000

Note: The Rogger server has the Unified ICM Router and Unified ICM Logger collocated.

Table 5-20: Standalone Router/Logger Servers, Unified ICME, New Deployment/Tech. Refresh

Server Class Capacity

Router Logger BHCA Agents

MCS-30-004-Class MCS-40-005-Class

30,000 1000

18,000 1800

12,000 2400

MCS-40-005-Class MCS-40-006-Class 150,000 5000

MCS-40-005-Class GEN-50-005-Class

360,000 12000

216,000 21600

144,000 28800

PG Servers, ICME: Please see the “TDM ACD Peripheral Gateway (PG)” section for TDM ACD PG server

requirements.