Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30

Hardware and System Software Specification

4BSoftware Upgrade Considerations

Central Controller and/or Agent PG Server

Table 5-17: Central Controller, Agent/IVR Controller Disk Configuration, Unified SCCE

Server Class Disk Configuration

MCS-30-004-Class Disk Configuration - 2 disks

Disks 1-2: OS, ICM, SQL Server and other 3

party software, ICM Database Transaction

Log(s), Database files - RAID 1

MCS-40-005-Class

Disk Configuration - 4 or more disks

Disks 1-*: OS, ICM, SQL Server and other 3

party software, ICM Database Transaction

Log(s), Database files - RAID 10.

Note: Unified System Contact Center Enterprise supports only one disk partition.

Administration and Reporting Server

An Administration and Reporting server is required whether you choose Option 1 or Option 2.

Table 5-18: Administration and Reporting Server Disk Configuration, Unified SCCE

Server Class Capacity Other requirements

Reporting Users

MCS-30-004-Class 5 Disk Configuration – 2 disks

Disks 1-2: OS, ICM, SQL Server and other 3

party software, Database

files, ICM Database Transaction Log(s) - RAID 1

MCS-40-005-Class 10 Disk Configuration – 4 or more disks

Disks 1-*: OS, ICM, SQL Server and other 3

party software, ICM

Database Transaction Log(s) - RAID 10