Release Note

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Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30

Hardware and System Software Specification

4BSoftware Upgrade Considerations

Table 5-11: Standalone Router/Logger Servers, Unified CCE, Common Ground Upgrade

Server Class Capacity (agents)

Router Logger

MCS-40-002-Class 3600 3000

MCS-40-003-Class 5100 4250

GEN-50-002-Class “ 3600

GEN-50-003-Class “ 5100

Table 5-12: Agent PG Servers, Unified CCE, Common Ground Upgrade

Server Class Capacity (agents)

Agent PG

with no

options

Agent PG with

CAD Services**

MCS-30-002-

Class

270 178

MCS-30-003-

Class

382 252

MCS-40-002-

Class

1200 600

MCS-40-003-

Class

1700 850

NOTES:

• The CAD Server component (if CAD services are required) should be co-located on the Progger server. For

prior installations where CAD server was installed on a separate server, capacity numbers will remain the

same (as shown below) regardless of whether it is co-located or separate.

• Agent Capacity is decreased by 25% when CTI OS Security is enabled.

• Agent capacity is further decreased for mobile agents. The weighting of the decreased capacity is based on

the call delivery mode for the mobile agent.

For more details about sizing Mobile agents please refer to Cisco Unified Contact Center Enterprise 7.x

Solution Reference Network Design at

http://www.cisco.com/go/srnd.

• To determine Outbound Option agent capacity for Agent PGs, use the following formula:

Max agents = (Maximum PG agent capacity) – (8 x (number of dialer ports))

• All outbound call scenarios are supported when a mobile agent is deployed using nailed-up call delivery

mode. Outbound call scenarios are not supported when a mobile agent is deployed using call-by-call call

delivery mode.

5.3.4 Unified Contact Center Management Portal

Although Unified Contact Center Management Portal is included as a part of Unified CC Hosted, it can also be

purchased as an option for Unified CC Enterprise. The hardware requirements are the same in both cases. Please see

the details supplied in Section 5.6.1.