Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30

Hardware and System Software Specification

4BSoftware Upgrade Considerations

• All outbound call scenarios are supported when a mobile agent is deployed using nailed-up call delivery

mode. Outbound call scenarios are not supported when a mobile agent is deployed using call-by-call call

delivery mode.

• See section 5.8.19

CAD Agent and Supervisor Desktops for hardware and system software requirements.

5.3.3 Common Ground Upgrade

Option 1 - Supports up to 450 Agents

The Progger configuration consists of Unified CCE Router, Unified CCE Logger, Agent PG (CCM PIM, VRU PIM,

CG, CTI OS, and CAD Services if CAD is required) on the same server.

Table 5-9: Progger Servers, Unified CCE, Common Ground Upgrade

Server Class Capacity (agents)

Progger with

no options

Progger with

CAD Services**

MCS-30-002-Class 85

N/A

MCS-30-003-Class 100

N/A

MCS-40-002-Class 270 85

MCS-40-003-Class 450 297

NOTE: To determine Outbound Option agent capacity for Progger server, use the following formula:

Max agents = (Maximum Progger agent capacity) – (8 x (number of dialer ports))

Option 2 - Supports from 300 to 5100 Agents

Server configuration options:

• Option 2.1: Rogger Configuration – this server has the Unified CCE Router and Unified CCE Logger

collocated.

Table 5-10: Rogger Servers, Unified CCE, Common Ground Upgrade

Server Class Capacity

(agents)

Rogger

MCS-30-002-Class 300

MCS-30-003-Class 425

MCS-40-002-Class 900

MCS-40-003-Class 1275

• Option 2.2: Standalone Router and Standalone Logger