Manualshelf

Release Note

ManualsBrandsCisco ManualsCollaboration EndpointsCisco ICM Spectrum Gateway Feature
21222324252627282930
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc. 19
Option 2 - Supports from 500 to 8000 Agents
Server configuration options:
• Option 2.1: Rogger Configuration – this server has the Unified CCE Router and Unified CCE Logger
collocated. Consider this option if the expected growth of your contact center will not exceed 2,000 agents.
Table 5-6: Rogger Servers, Unified CCE, New Deployment/Tech Refresh
Server Class Capacity (agents)
Rogger
MCS-30-004-Class 500
MCS-40-005-Class 2000
• Option 2.2: Standalone Router and Standalone Logger. Consider this option if the expected growth of your
contact center will exceed 2,000 agents.
Table 5-7: Router/Logger Servers, Unified CCE, New Deployment/Tech Refresh
Server Class Capacity (agents)
Router Logger
MCS-40-005-Class 8000
N/A
MCS-40-007-Class “ 6000
GEN-50-005-Class “ 8000
Table 5-8: Agent PG Servers, Unified CCE, New Deployment/Tech Refresh
Server Class Capacity (agents)
Agent PG with
no options
Agent PG with
CAD Services
MCS-30-004-
Class
450 297
MCS-40-005-
Class
2000 1000
NOTES:
• The CAD Server component (if CAD services are required) should be co-located on the Agent PG server.
For prior installations where CAD server was installed on a separate server, capacity numbers will remain
the same (as shown below) regardless of whether it is co-located or separate.
• Agent capacity is decreased by 25% from the above when CTI OS Security is enabled.
• Agent capacity is further decreased for mobile agents. The weighting of the decreased capacity is based
on the call delivery mode for the mobile agent.
For more details about sizing Mobile agents please refer to Cisco Unified Contact Center Enterprise 7.x
Solution Reference Network Design (SRND) at
http://www.cisco.com/go/srnd.
• To determine Outbound Option agent capacity for Agent PGs, use the following formula:
Max agents = (Maximum PG agent capacity) – (8 x (number of dialer ports))