Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x) Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc. 16
Average skill groups
per agent per team
5
   
Does not include default skill
group
Assumes 17 stats per skill group
enabled
Number of
Supervisors
10%

N/A

N/A 10% of total agent population
Number of Teams 10%

N/A

N/A 10% of total agent population (9
agents and one supervisor per
team)
Monitor mode
applications (CTI OS)
2
 
N/A

10 N/A N/A 1 per
instance
N/A
All-event clients
(CTI Server) with
single processor
server
4
   
ECC Variables 5 scalars
   
40 bytes each
Call Flow Traffic on
straight Calls
85%
   
Call Flow Traffic on
transfer Calls
10%
Call Flow Traffic on
conference Calls
5%